What are the responsibilities and job description for the Sales Specialist position at HERITAGE MANAGEMENT SERVICES INC?
Make Lives Better, Build Your Future: Join Heritage Communities as a Sales Specialist!
At Heritage Communities, you’re more than your title — you’re a vital part of a team that truly values every contribution. Whether you're just getting started or looking to grow in your career, we offer a workplace where you’re supported, appreciated, and empowered to thrive as you improve the lives of others in our senior living communities.
What You’ll Do:
As our Sales Specialist, you will cultivate relationships with prospective residents and their families, drive community occupancy growth, and coach community sales teams, improving the lives of our residents and driving the success of our teams by:
- Driving Occupancy & Revenue Growth:
- Cultivating relationships with prospective residents and their families to aid in maximizing occupancy.
- Being responsible for meeting the occupancy and revenue goals of assigned communities.
- Advancing and expediting the decision timeline of prospective residents in a responsible and respectful manner.
- Executing Sales Strategy & Lead Management:
- Creating and implementing marketing plans, including lead generation strategies, for assigned communities based on local market needs.
- Managing and participating in lead generation and lead nurturing processes, including cultivating aged leads within the CRM.
- Working alongside Directors of Sales (DOSs) by making phone calls, conducting home visits, and scheduling face-to-face encounters to create urgency.
- Coaching, Training & Team Collaboration:
- Coaching and inspiring Directors of Sales (DOSs) to success in occupancy and sales initiatives.
- Ensuring a high level of associate performance through training, coaching, and ensuring adherence to the Heritage Communities selling methodology.
- Partnering with all team members at assigned communities to create a strong sales culture.
- Periodically training associates and department heads on the marketing aspects of their positions and the tour training program.
- Administration & Reporting:
- Working closely with the Executive Director and DOS to define sales goals and activities, adjusting strategy when needed.
- Reporting frequently to the Chief Operating Officer regarding performance, inquiries, tours, and other details pertinent to assigned communities.
- Representing Heritage Communities to residents, guests, and the community in a professional and positive manner.