What are the responsibilities and job description for the Housekeeping Attendant position at Heritage Hotels & Resorts?
About Heritage Hotels & Resorts
Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you take pride in creating beautiful, welcoming spaces and believe hospitality can make a meaningful impact, we invite you to join the Heritage family.
Why This Role Matters
We are seeking a dedicated Housekeeping Attendant to join our team! In this role, you play a vital part in guest satisfaction by maintaining the highest standards of cleanliness, comfort and presentation across guest rooms and public spaces. Your attention to detail, professionalism and care help ensure every guest enjoys a seamless and memorable stay.
What You’ll Do
- Maintain a high level of positive and professional interaction with team members and guests.
- Follow all safety and health regulations including Personal Protective Equipment protocols at all times.
- Perform thorough cleaning of guest rooms and bathrooms after checkout including bedrooms, balconies and furnishings from top to bottom.
- Sanitize all high-touch surfaces including light switches, remotes, door handles, thermostats, phones and controls.
- Clean, restock and organize guest rooms according to established standards.
- Replace linens, towels, amenities and supplies in accordance with service guidelines.
- Inspect rooms for maintenance issues and report concerns promptly.
- Respond to guest requests and resolve issues in a professional and timely manner.
- Maintain knowledge of cleaning chemicals and materials and explain their purpose to guests when asked.
- Maintain assigned carts, storage rooms and equipment in a clean and organized manner.
- Follow all company safety and security policies and procedures.
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.
- Protect company assets and maintain confidentiality of proprietary, client and guest information.
Why You’ll Love Working With Us
- Competitive pay and comprehensive benefits including a 25% match for 401k!
- Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
- Enjoy complimentary meals during scheduled work shifts!
- Free employee parking!
- Growth and development opportunities!
- Inclusive, people-first culture!
- Strong attention to detail and passion for maintaining high standards of cleanliness.
- Ability to remain calm, courteous and guest-focused at all times.
- Strong time management and organizational skills.
- Ability to work independently and as part of a team.
- Excellent communication and customer service skills.
- Ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50 pounds.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.