What are the responsibilities and job description for the Hotel General Manager position at heritage hotel group?
Responsibilities:
- Oversee all aspects of hotel operations, including guest relations, front desk, and night audit.
- Ensure excellent customer service and guest satisfaction throughout their stay.
- Manage and train front desk staff on phone etiquette and proper use of phone systems.
- Coordinate with other departments to ensure smooth operations and resolve any issues that may arise.
- Monitor and maintain hotel inventory, including room availability and reservations.
- Handle guest complaints and provide appropriate solutions in a timely manner.
- Implement and enforce hotel policies and procedures to ensure a safe and pleasant environment for guests.
Skills:
- Strong leadership skills with the ability to effectively manage a team.
- Excellent communication skills, both verbal and written.
- Attention to detail and strong organizational skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Problem-solving skills to address guest concerns or issues.
- Proficient in using computer systems and hotel management software.
Note: Previous experience in hotel management or hospitality industry is preferred.
Please note that this job description is not exhaustive and may be subject to change.
Job Type: Full-time
Pay: $75,000.00 - $88,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Ability to Commute:
- Commerce, CA 90040 (Preferred)
Ability to Relocate:
- Commerce, CA 90040: Relocate before starting work (Preferred)
Work Location: In person
Salary : $75,000 - $88,000