What are the responsibilities and job description for the Weekend Trade Administrator position at Heritage Home Service?
Join the Heritage Home Service Team as a Part-Time or Full-Time, Weekend Trade Administrator for our Auburn, NH location
Schedule Saturdays and Sundays, 1200 PM - 800 PM, remotely. Flexibility to work holiday rotation as needed.
At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator for our market area, you’ll play a key role in ensuring smooth operations, exceptional customer experiences, and supporting our team of skilled technicians.
What You'll Do
Service Coordination & Dispatch
Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.
Schedule Saturdays and Sundays, 1200 PM - 800 PM, remotely. Flexibility to work holiday rotation as needed.
- Training period will be in-office at our Auburn, NH location for 2-3 weeks. Additional shifts outside of weekend hours will also be in-office
At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator for our market area, you’ll play a key role in ensuring smooth operations, exceptional customer experiences, and supporting our team of skilled technicians.
What You'll Do
Service Coordination & Dispatch
- Manage scheduling and dispatch for residential service calls in our NH & ME market areas
- Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
- Monitor job progress and proactively resolve scheduling conflicts or delays
- Serve as the primary point of contact for customers regarding scheduling and service updates
- Build strong relationships with technicians and support them in delivering top-quality service
- Maintain clear communication between customers, technicians, and the regional dispatch team
- Track and analyze service performance metrics to identify areas for improvement
- Implement process enhancements to improve efficiency and customer satisfaction
- Ensure compliance with safety standards and company policies
- Collaborate with department leadership to align scheduling and resource allocation with business goals
- Support initiatives that improve workflow and enhance the customer experience
- Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
- Strong organizational and problem-solving skills
- Excellent communication skills and ability to thrive in a fast-paced environment
- Familiarity with residential trade services is a plus
Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.