What are the responsibilities and job description for the Plumbing Permit Technician position at Heritage Home Service?
Join the Papalia Home Services team as the Plumbing Permit Technician at our Boxborough, MA location.
The Plumbing Permit Technician (PT) is responsible for managing the full lifecycle of permits across all trades. This includes pulling permits, coordinating inspections, and ensuring timely closures. The PT plays a critical role in maintaining compliance with municipal regulations and protecting the company’s ability to operate in all service areas.
Key Responsibilities:
- Pull and close permits for all jobs requiring them, regardless of trade
- Coordinate with municipalities to schedule inspections and finalize permit closures
- Attend inspections on-site when required to meet with inspectors and review scopes of work
- Prioritize recent installations and municipalities with high volumes of open permits
- Focus efforts geographically to reduce and eliminate permit backlog
- Self-dispatch to 3–5 inspection appointments per day
- Maintain accurate records and provide:
- Weekly email reports of all closed permits
- Updated permit backlog tracker with written summaries and Excel documentation
- Communicate any additional support needs to meet daily closure goals
- Update job summaries in Service Titan with inspection outcomes, issues, or trends
Qualifications:
- Valid Journeyman Plumbing License (Required)
- Strong organizational and time management skills
- Ability to work independently and manage a field-based schedule
- Excellent communication and interpersonal skills
- Familiarity with municipal permitting processes is a plus
- Experience with Service Titan or similar job management software is preferred
- Valid driver’s license and reliable transportation required
What We Offer:
- 401(k) plan with up to 4% match to help you plan for your future
- Comprehensive health, dental, and vision insurance to keep you and your family covered
- Short- and long-term disability coverage
- 48 hours of holiday time per year to enjoy time with family
- 120 hours of PTO annually (available after 90 days) for work-life balance
- Access to a financial hardship assistance program
- 20% family discount on Heritage services
- Referral bonus programs for bringing in talented individuals
- Company vehicle, fuel card, uniforms, tablet and phone
Apply Today!
If you are ready to join a team that values professionalism and excellence, we encourage you to apply now!
Papalia Home Services is an equal opportunity employer committed to fostering diversity and providing a workplace free from harassment. We encourage applications from all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment.