What are the responsibilities and job description for the Office Manager position at Heritage Home Health and Hospice?
Are you looking for a career that makes an impact both with the patient and your team? If so, consider joining us at Heritage Home Health and Hospice.
Heritage is recognized as a community leader in home-based care, ranking among the top home health and hospice agencies in Pocatello, ID, Twin Falls, ID, and Idaho Falls, ID. We are locally owned and operated, focusing on providing excellent care and a positive work environment. We are committed to serving those in need, recovering from illness, injury, or surgery, or those living with chronic disability or dealing with the natural process of aging, physical conditions, and cognitive abilities. Heritage provides individualized care tailored to meet the needs of people of all ages, which helps people stay at home. Heritage is known for its positive work culture that is collaborative, energetic, and focused on doing the right thing.
Heritage offers competitive benefits that support the employee and their families. Subject to employee eligibility, some benefits and resources include:
- Generous time off with pay for full and part-time employees
- Continuing education opportunities
- Matching IRA retirement account for full-time employees
- Comprehensive insurance plans for medical, dental, and vision coverage for full-time employees
- Electronic medical records and mobile devices for all clinicians
Responsibilities
The Office Manager is a new position at Heritage. The Office Manager will work with the company's Administrator, the Customer Experience Department, Department Directors, nurses, aides, and therapists to provide patients, their families, and other healthcare professionals with needed care, appointments, and information. The main responsibility of this role will be overseeing the Customer Experience Department, which includes orders management, intake, and scheduling. Other duties will include having knowledge and know-how of the positions you manage, and stepping in when those employees are out or busy. This position follows all agency, state, and federal policies and procedures. This position will report to the administrator and attend meetings as required.
The Office Manager must meet the following requirements:
- Know about healthcare and EMRs/EHRs, preferably in the home health and hospice industry
- A minimum of one year of home health and hospice experience is preferred, but not required
- Demonstrate knowledge and skill with computers, fax machines, and healthcare systems
- General knowledge of computers and the ability to learn industry-specific software and documentation applications
- High school diploma or equivalent required; associate or bachelors degree in healthcare administration, Business Management, or a related field preferred
- Knowledge of CMS regulations, HIPAA requirements, and OSHA workplace safety standards.
- 1-3 years of supervisory or management experience in a healthcare or related administrative setting preferred.
- Pay attention to detail for the intake of patients into the EHR
Additional Information
Heritage Home Health & Hospice is an equal-opportunity employer. We work to promote differences collaboratively and respectfully. We are committed to a work environment that supports, encourages, and motivates all individuals without discrimination based on race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Heritage, we celebrate and embrace the special differences that make our community extraordinary.
