Care Coordinator

Overview

The care coordinator is a key team member who ensures seamless daily operations by managing client schedules, caregiver support, payroll processing, and authorization tracking. This role requires exceptional communication, multitasking, and organizational skills. 

Key Responsibilities: 

• Answer and manage incoming phone calls in a professional and timely manner 

• Schedule and coordinate client visits, ensuring appropriate caregiver match and availability  

• Assist caregivers with schedules, updates, and other support needs 

• Process daily payroll accurately and on time 

• Track and manage client authorizations and ensure services stay within approved limits 

• Maintain up-to-date client and caregiver records in the system 

• Collaborate with team members to ensure smooth office operations and exceptional client care 

• Provide general administrative support as needed 

Qualifications: 

• Previous experience in a healthcare office, scheduling, or administrative coordination strongly preferred 

• Strong organizational and time management skills 

• Excellent verbal and written communication 

• Proficient in Microsoft Office (Word, Excel, Outlook) and scheduling software 

• Ability to handle high call volume and multitask efficiently 

• Knowledge of payroll systems and healthcare authorizations is a plus 
• Positive, team-oriented attitude with a commitment to customer service
• Applicant must live in Albuquerque, NM or surrounding areas

Benefits: 

• Competitive wages and benefits packages. 

• Opportunities for professional development and career advancement. 

• Supportive and collaborative work environment. 

At Heritage Home Healthcare, we are committed to delivering compassionate, personalized care that helps individuals maintain independence and dignity in the comfort of their own homes. As a member of our team, you'll be supported by a caring and professional work environment, ongoing training, and opportunities to make a lasting impact in the lives of others.

We value our employees and recognize the vital role they play in our mission. Join a team where your work truly matters every day.

Apply Now!