Manager, Clinical Safety and Quality |Coeur d’Alene, ID|Full-Time|Work Life Balance| Loan Repayment|

About the role:

The Manager of Clinical Safety and Quality leads Heritage Health's organization-wide system for identifying, evaluating, reducing, and learning from risks that may cause patient harm. This clinical leadership role builds reliable safety processes across all locations, promotes a just and learning culture, coordinates clinical risk-management activities, ensures that safety events and near misses produce timely corrective action and measurable system improvement, and supports clinical quality improvement initiatives. The position works across clinical operations, quality improvement, compliance, credentialing, peer review, care management, population health, pharmacy, health information technology, and patient experience.??This is a provider position, with equal split time to fill this administrative role and to see patients as a provider, with specific focus on closing quality care gaps.

We Exist to Improve Life

The Manager of Clinical Safety and Quality supports Heritage Health’s mission to “improve life” by promoting safe, high-quality, patient-centered care across the organization. Through proactive risk management, continuous quality improvement, and a culture of accountability and learning, this role helps prevent patient harm, strengthen clinical processes, and improve health outcomes. By balancing clinical leadership with direct patient care, the position also addresses gaps in care, ensuring patients receive the appropriate services and follow-up needed to support their overall health and well-being.

What You'll Love About Working Here:

Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.

Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.

Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.

Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.

Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.

Why Join Heritage Health? Enjoy Exceptional Benefits Designed for You

Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents.

Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one.

Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most.

Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match—100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence.

Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.

Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more.

Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support.
CME: $3,000 & 40 hours annually (pro-rated for part-time)

License Reimbursement: Includes professional licenses, Idaho controlled substance, & DEA registration.

The Minimum Qualifications:

• PA, FNP or ARNP for Nurse Practitioner in the state of Idaho
• A current, valid license to practice medicine in the State of Idaho, including a DEA license and BLS, is required. Clinical proficiency related to the area of primary care medical.
• Minimum two years’ experience in administrative or management-related positions within a primary healthcare environment, preferably in medically needy and underserved communities and in a community health center setting preferred.
• Experience in patient safety, risk management, quality improvement protocols and activities
• Must be able to pass Idaho Department of Health and Welfare enhanced Criminal History Unit background check if position requires.

Your Essential Duties:

1. Patient-safety program leadership and governance. Develop, implement, and maintain Heritage Health's patient-safety and clinical-risk program, annual priorities, policies, procedures, escalation pathways, and reporting calendar.? Ensure that IHI, HRSA, AHRQ, FTCA and other applicable guidelines are translated into practical systems for Heritage Health clinical environments. Provide regular patient-safety and clinical-risk reports to the CMO, executive leadership, and Quality Committee.

2. Safety-event and near-miss management. Administer a confidential, accessible, and non-punitive process for reporting adverse events, near misses, unsafe conditions, and diagnostic or care-coordination failures.? Triage events according to actual and potential harm, urgency, recurrence, and need for immediate intervention. Coordinate systems-based event reviews, including root-cause analyses, apparent-cause reviews, aggregate reviews, and proactive risk assessments.? Track relevant corrective and preventive actions, owners, completion dates through closure.

3. Clinical-risk priorities. Develop reliable safeguards for abnormal test-result follow-up, diagnostic delays, referral completion, medication safety, care transitions, patient identification, clinical communication, and documentation. Collaborate with Infection Prevention, Pharmacy, Clinical Operations, and other subject-matter leaders on risk-reduction priorities within their areas of accountability. Support and as appropriate, lead relevant clinical quality improvement initiatives in partnership with CMO and other departments.

4. Clinical risk management and FTCA support. Coordinate clinical risk-management activities required for FTCA deeming and support documentation for HRSA reviews and other external oversight with appropriate separation among learning, personal action, peer review, legal investigation, and claims management and appropriate disclosure and communicated processes.

5. Safety culture, workforce engagement, and education. Promote psychological safety, just-culture principles, transparency, respectful communication, and shared accountability for safe care.? Conduct or coordinate safety huddles, leadership safety rounds, staff feedback loops, and patient-safety culture assessments, as well as patient-safety education for onboarding and ongoing or annual training. Develop a balanced patient safety dashboard to identify trends and facilitate improvement initiatives and priorities.

6. Clinical Duties. See patients with priority to supporting Heritage Health’s care gap closure and high-risk patients.

Your Essential Leadership Duties:

• Fosters a person-centered environment and culture to meet the organization’s mission, vision, and values.
• Practices effective communication with active listening, adaptability, empathy, and transparency.
• Leads by an example of self-awareness and curiosity by proactively seeking feedback and modifying behavior accordingly.
• Fosters a trust-based work environment as a leader by modeling dignity, respect, fairness, and confidentiality.