What are the responsibilities and job description for the Customer Service Representative |Part-Time| position at Heritage Health - Idaho?
Description
Heritage Health is seeking a part-time Customer Service Representative (CSR) to join our Street Medicine & Community Outreach (SMCO) team. This role is essential in providing compassionate, high-quality service to some of our most vulnerable community members. The CSR serves as the first point of contact for patients, ensuring a warm welcome, accurate check-in/out processes, and seamless support across medical and behavioral health services.
Top Reasons to Join Our Team:
- Mission-Driven Culture: Be part of a team dedicated to improving the lives of underserved populations
- Team Collaboration: Work closely with medical, behavioral health, and outreach staff
- Supportive Work Environment: Training, mentorship, and leadership that cares
- Variety in Work: No two days are the same—help people in meaningful, diverse ways
- Opportunities to Grow: Career advancement and continuing education encouraged
We are looking for a candidate who thrives in a fast-paced, patient-centered environment, demonstrates exceptional attention to detail, and works collaboratively with a multidisciplinary team.
Requirements
- Minimum two (2) years of office experience; healthcare setting preferred
- Ability to work compassionately with vulnerable and high-risk populations
- Proficiency in Microsoft Office and standard office equipment
- Strong verbal and written communication skills
- Must pass an enhanced background check through the Idaho Department of Health & Welfare
- Working knowledge of Medicaid/insurance billing processes and patient eligibility is a plus
Key Responsibilities:
- Greet and check in patients; verify demographics and insurance at each visit
- Answer incoming calls, take accurate messages, and route communications
- Schedule new and follow-up appointments using the electronic practice management system
- Conduct end-of-day prep: verify schedules, make reminder calls, and assess client needs
- Verify Medicaid and other coverage; refer uninsured patients for outreach assistance
- Collect co-pays and maintain accurate payment records, including daily reconciliations
- Maintain and audit client charts, sliding fee documentation, and vouchers
- Coordinate with clinical staff to support client care and track no-shows
- Monitor and maintain multiple provider schedules
- Perform general office duties (scanning, faxing, copying, handling mail)
- Maintain a clean and welcoming waiting area
- Provide documentation and reporting support for outreach and donation programs
- Assist the Clinic Director and other team members as needed
- Maintain regular and predictable attendance
Working Conditions & Physical Requirements:
- Work is performed in a fast-paced clinic setting with frequent interruptions
- Must be able to stand, sit, and move intermittently for prolonged periods
- Frequent use of hands, arms, and communication tools required
- Occasional lifting up to 40 lbs; rarely more than 41 lbs
- May be exposed to emotionally distressed or medically complex individuals
Salary : $20 - $28