Behavioral Health Care Coordinator

Description

We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.

Top reasons to join our team:

• Our employees are mission – minded
• We are passionate about providing excellent patient care
• Community-focused
• Committed to a fun and supportive team environment
• We offer high-quality competitive employee benefits

Summary:

Behavioral Healthcare Care Coordinators are licensed social workers trained in managing medical, mental health, and substance use disorder resources. They excel at identifying and connecting patients with appropriate mental health services, support groups, and treatment programs tailored to individual needs. These professionals offer specialized support for patients facing mental health challenges, addiction, and/or co-occurring medical conditions. Their responsibilities include providing crisis intervention and helping patients access the necessary behavioral health and medical services.

In addition to direct care coordination, they serve as the clinic outreach coordinator, identifying and addressing community needs while advocating for underserved populations. Behavioral Healthcare Care Coordinators also implement best practice policies and protocols for Heritage Health, ensuring high standards of care are consistently met.

Requirements

Minimum qualifications:

• Licensed Social Worker (LSW) or higher, required. 
• Ability to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check, required.
• Trained in Mental Health First Aid, required.
• Working knowledge of administrative procedures within a federally funded community health center, preferred. 
• Knowledge of Medicaid/Optum/Managed Care regulations. 

Your Essential Duties:

• Provide appropriate triage support for individuals identified by medical or mental health providers as needing supportive health or social services.
• Collaborate as a member of the treatment team to provide comprehensive care. 
• Offer crisis response and support when required.  
• Maintain electronic client files, ensuring completion of assessments and encounter notes. 
• Coordinate care by addressing identified needs and connecting clients with appropriate supportive services. 
• Ensure compliance with confidentiality policies in accordance with client rights protections.  
• Facilitate effective communication with the treatment team to ensure coordinated care. 
• Make Child Protection Services (CPS) referrals when necessary.
• Provide all services in a professional and respectful manner at all times. 
• Understand and adhere to all Heritage Health/Family Support Services Policies and Procedures. 

Your Success Factors

• Excellent communication skills, with the ability to communicate diplomatically, both orally and in writing, with internal and external customers.
• Proficient in computer skills, including windows-based software and experience with Electronic Health Records (EHR). 
• Demonstrates strong attention to detail. 
• Ability to work effectively under pressure, meet deadlines, and maintain a well-organized system for the efficient retrieval of information and resolution of issues. 
• Maintain a positive demeanor amidst frequent interruptions and stay calm in stressful situations. 
• Adhere to the NASW Code of Ethics at all times.
• Strong knowledge of community resources and effective networking skills. 

Job Overview

• Working Conditions: Work is normally performed in a typical interior/office work environment in an office building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind.
• Physical/Mental Requirements: Office staff is required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands or fingers to handle or feel over two-thirds of the time, while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occur less than one-third of the time. Communicating by talking/hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds. Must be able to manage efficient keyboard use, hear, see, speak and read.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Ability to solve complex practical problems
• Positive interpersonal, communication & persuasion skills over the phone, computer & in person
• Must be able to simultaneously manage several objectives and assign priorities
• Deal with a wide variety of variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written or oral form
• Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues
• Ability to work overtime as needed, maintain alertness & meet the controlled substance policy.
• Good judgment and sound decision making and conflict management skills to inspire confidence from the customer
• Manage complex analysis and use deductive reasoning

Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Heritage Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Salary : $29 - $42