Territory Manager

Areas of Responsibility:

• Farmington (home base)
• Lincoln Park
• Livonia
• Novi
• Plymouth
• Dearborn

Duties & Primary Responsibilities: 

A Territory Manager (TM) is responsible for meeting with customers to identify their needs and close sales deals. Their main duties include traveling within their assigned territories to meet with potential and current customers, negotiating sales deals, providing clients with information about new products, updates, services, and training.

• Primary focus on Young Supply Company residential and light commercial HVACR products.
• Learning YSC system processes within Branch Managers/Counter sales associates.
• Able to carry out Warranty Processes, Delivery Schedules, Credit Returns, Non-Stock Ordering.
• Builds and maintains a network of sources from which to identify new sales leads.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Prepares estimates, quotes, product proposals, and cost benefits as needed.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Interfaces with other Young Supply Company team members on a continuous basis to ensure that all customer expectations and requests are being met.
• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship issues.
• Performs other duties as assigned.

Territory Managers are responsible for increasing sales by developing and maintaining relationships with customers and potential clients.

General Requirements:

• Degree in HVAC, Business, Marketing, Technical College, or equivalent HVAC related experience.
• 5 years of experience in HVACR sales/account management, HVACR field service, or related HVACR field.
• Excellent customer and employee relations skills.
• Excellent organizational skills and attention to detail.
• Excellent sales and negotiation skills.
• Ability to handle multiple time sensitive issues at once and prioritize tasks effectively.
• Strong analytical and problem-solving skills.
• Must be willing to travel.
• Must be able to lift 15 pounds at times.
• Must have valid Driver License.

Preferred Qualifications:

• Experience in HVAC equipment sizing, line sizing, and load calculations.
• Experience working with Trades/HVAC contractors and dealers in Residential/Commercial marketplace.
• Knowledge of an HVAC distribution environment.
• Ability to understand building layouts and mechanical schedules.
• Desire to learn new products and offerings in various HVAC fields.
• A2L refrigerant and mitigation knowledge.
• Confident in leading multiple projects simultaneously.
• Works well in high-paced situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

All Young Supply employees are required to comply with Federal, State and company policies, procedures and regulations.