What are the responsibilities and job description for the IT Operations Specialist - Level 2 position at Heritage Distribution?
The IT Operations Specialist – Level 2 plays a key technical role in driving efficiency, automation, and reliability across Heritage Distribution Holdings’ IT Operations. This position supports and automates the lifecycle of user accounts, hardware, and software, ensuring employees have the fastest, easiest, and best experience with technology. The ideal candidate brings deep PowerShell scripting, troubleshooting, and automation expertise, along with hands-on experience in Microsoft 365 administration, Windows administration, and IT asset coordination.
Working under the direction of the IT Operations Manager, this role focuses on building and maintaining automation that eliminates manual work, standardizes IT processes, and improves IT operations and support. The specialist executes hardware and software lifecycle operations, manages M365 and user administration, and provides Level 2 support for complex hardware, software, and account issues—continuously enhancing IT operations through scripting, integration, and process improvement.
Key Responsibilities and Tasks
- Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes.
- Manage user accounts, roles, and permissions in Entra ID and Microsoft 365.
- Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks.
- Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation.
- Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking.
- Execute procurement, logistics, and deployment tasks under IT Operations Manager direction.
- Maintain up-to-date user, device, and asset records across systems with a strong attention to detail.
- Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning.
- Provide surge support for Help Desk operations as needed.
Join a growing IT organization that values automation, precision, and continuous improvement. At Heritage Distribution Holdings, you’ll help transform how technology supports the business by automating processes, improving user experiences, and ensuring systems just work. With eight businesses, 102 locations, and over 1,200 users, Heritage offers the opportunity to make a direct and lasting impact at scale. Your technical skills and problem-solving mindset will help us modernize, simplify, and deliver a best-in-class IT experience across the enterprise.
Certifications: None required
Educational Requirements: Preferred - Bachelor’s degree in Computer Science Related field
Years of Experience: 5 Years of IT Operation or Systems Administration Experience
Knowledge/Skills/Abilities:
• Expert level PowerShell scripting, integration, and automation skills.
• M365 Admin (Exchange, Teams, SharePoint)
• Windows desktop administration
• Hardware configuration and administration