What are the responsibilities and job description for the Retail Store Manager position at Heritage Cooperative?
Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Retail Store Manager with Heritage Cooperative, apply TODAY at www.heritagecooperative.com/Careers!
QUALIFICATIONS
REQUIRED QUALIFICATIONS
High school diploma or equivalent required; associate or bachelor’s degree preferred.
Previous retail management or supervisory experience of 3-5 years
Strong customer service, communication, and leadership skills.
Ability to multitask and work in a fast-paced environment.
Computer proficiency and experience with point-of-sale systems.
PREFERRED QUALIFICATIONS
Experience in agricultural retail, farm supply, or related industry.
Knowledge of agronomy, feed, seed, or farm equipment products.
Experience managing inventory and merchandising in a retail setting.
ESSENTIAL JOB FUNCTIONS
- Serve as a positive representation of Heritage Cooperative’s Core Values
- Provide Superior Customer Service
- Highest Standards of Integrity and Trust
- Continuous Improvement
- Being a Good Partner
- Store Operations & Leadership
- Manage and oversee all daily retail store operations, including opening and closing procedures, cash handling, and operational reporting.
- Supervise, coach, and develop retail staff to ensure high performance, accountability, and excellent customer service.
- Schedule staff appropriately to support business needs, seasonal demands, and peak customer traffic.
- Monitor store performance metrics and implement strategies to meet or exceed sales, profitability, and service goals.
- Maintain compliance with company policies, safety regulations, and industry standards.
- Customer Experience & Sales
- Ensure customers receive professional, courteous, and knowledgeable assistance at all times.
- Provide product recommendations by understanding customer needs and guiding them to appropriate agricultural products and solutions.
- Handle complex customer inquiries, concerns, and escalations in a timely and effective manner.
- Build and maintain strong relationships with customers, including farmers, homeowners, and commercial accounts.
- Support staff in learning product knowledge through training, demonstrations, and ongoing education.
- Inventory & Merchandising
- Oversee inventory control, including receiving, stocking, organization, and accuracy of records.
- Monitor product levels and communicate inventory needs or issues to appropriate supervisors.
- Participate in physical inventory counts and ensure proper documentation.
- Ensure merchandise is properly displayed, labeled, and aligned with seasonal and promotional strategies.
- Coordinate the safe loading and unloading of customer purchases and deliveries.
- Administrative & Financial Duties
- Operate and oversee point-of-sale systems, ensuring accurate processing of cash, checks, and credit transactions.
- Ensure proper documentation and application of tax-exempt requirements.
- Maintain accurate customer records by documenting sales and updating profiles.
- Prepare and review operational paperwork, sales reports, and performance data.
- Attend events and meetings as needed
- Complete bi-weekly payroll for assigned staff
- Safety and Compliance
- Enforce all safety policies to ensure a safe environment for employees, customers, and vendors.
- Conduct regular safety checks and address hazards promptly.
- Ensure proper handling and storage of agricultural products and materials.
- Abide by all safety regulations to ensure safety of oneself, coworkers and customers
- Other duties as assigned
- Please note that this individual will oversee our Fresno and New Philadelphia locations.
WHY HERITAGE?
Medical, Dental, and Vision Insurance
Company Paid Life and AD&D Insurance
Company Paid Short-Term and Long-Term Disability
Paid Holidays, Sick, and Vacation Time
401k with Company Match after 6 months
Farm Bureau Membership
Profit Sharing
Questions? Contact recruiter@heritagecooperative.com
DISCLAIMER
The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.
WORK AUTHORIZATION
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.
AAP/EEO STATEMENT
Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative’s employees to perform their job duties may result in discipline up to and including termination.
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