What are the responsibilities and job description for the Retail Associate position at Heritage Cooperative?
Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If this sounds like you, apply today and join the team!
ESSENTIAL JOB FUNCTIONS
Serve as a positive representation of Heritage Cooperative’s Core Values
- Provide Superior Customer Service
- Highest Standards of Integrity and Trust
- Continuous Improvement
- Being a Good Partner
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Customer Service and Sales
- Provide prompt, courteous service by assisting customers with product selection, answering questions, and offering knowledgeable recommendations.
- Escort customers to products and suggest complementary items based on their needs.
- Handle customer inquiries related to product offerings, pricing, billing, and availability.
- Process transactions accurately using cash registers, including cash, checks, and credit card payments.
- Load and unload customer purchases safely into vehicles.
- Report customer feedback, concerns, or signs of dissatisfaction to management promptly.
- Perform general office duties such as answering phones, filing, copying, and handling paperwork.
- Support store management in maximizing sales and profitability through excellent customer service and execution of key business initiatives.
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Order Fulfillment
- Prepare customer and delivery orders by processing requests, pulling materials, packing items, and staging orders in designated areas.
- Off-load delivery trucks and safely receive incoming merchandise.
- Utilize forklifts and other equipment safely to store products in appropriate bin locations.
- Organize warehouse areas to support efficient inventory flow and accessibility.
- Maintain clean, orderly warehouse, drive-through, and work areas.
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Inventory and Merchandising
- Assist with stocking, replenishment, and product display to maintain an attractive store environment.
- Participate in physical inventory counts and maintain accurate stock records.
- Abide by all safety regulations to ensure safety of oneself, coworkers and customers
- Other duties as assigned
REQUIRED QUALIFICATIONS
High school diploma or equivalent (or currently pursuing).
Valid driver’s license with acceptable driving record (if operating company vehicles or equipment).
Ability to obtain and maintain forklift certification (training will be provided).
Basic math skills and ability to accurately handle cash transactions.
Strong customer service and communication skills.
Ability to follow safety procedures and operational guidelines.
Basic computer skills for data entry, point-of-sale systems, and reporting.
PREFERRED QUALIFICATIONS
Previous retail, warehouse, agricultural, or customer service experience.
Experience operating forklifts or material handling equipment.
Knowledge of inventory systems and merchandising practices.
Familiarity with agricultural, feed, or farm supply products.
Experience working in both customer-facing and warehouse environments.
If you see yourself as a future Retail Associate with Heritage Cooperative, apply TODAY at www.heritagecooperative.com/Careers!
DISCLAIMER
The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.
WORK AUTHORIZATION
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.
AAP/EEO STATEMENT
Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative’s employees to perform their job duties may result in discipline up to and including termination.