Propane Billing Specialist

• Provide Superior Customer Service
• Highest Standards of Integrity and Trust
• Continuous Improvement
• Being a Good Partner

Bill accounts, prepare invoices, and track incoming payments in compliance with financial policies and procedures. Coordinates between credit, accounting and customer on any discrepancies on invoicing.

Facilitate swift payment of invoices by completing daily and weekly billing on time.

Collect credit applications and tax exempt forms and forward them to the credit department.

Generate customer orders and confirm accurate pricing reflective of market or contract rates.

Ensure proper invoicing of accounts by verifying and confirming customer pricing and contract prices.

Generate contracts and low usage letters for customers. Ability to discuss program options best suited for customers.

Assist in new customer tank sets, scheduling, and dispatching as needed.

Assist in preparing tech work and monitor settings in system.

Assist in the inventory process receiving gallons and counting tanks at month end and year end.

General office duties including, but not limited to: answering phones, faxing, filing,

copying, sorting paperwork and stuffing envelopes.

Data entry, correspondence using a variety of computer applications including Skybitz, AgVantage, Microsoft Office Word, Excel, PowerPoint, and Outlook. General good “housekeeping” practices in office area and other areas as assigned.

Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.

Maintains ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment.

Understand and practice company safety policies and also federal, state and OSHA

regulations to maintain a safe work environment.

All other duties as assigned.

The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.