Bilingual Receptionist-Office Admin

Privately owned and founded in the Midwest in 2011, Heritage Building Maintenance is based in central Iowa and serves commercial clients with the highest-quality cleaning and microbial protectant on the market today. Heritage goes the extra mile by using science to prove the efficacy of our system for use in office settings and medical and recreational facilities.

In 2022, Heritage was acquired by Bee-Clean Building Maintenance, Canada’s largest privately held janitorial company. While operations remained the same, this partnership opened the doors for continued growth and success in our industry.

Today, Heritage continues to be committed to making a difference in the health and productivity of our community and those we serve.

About The Role

• The Bilingual HR Administrator I Receptionist facilitates the efficient operation of the Heritage Building Maintenance offices by performing a variety of clerical and administrative tasks, and greeting clients, visitors, guests, and applicants with a positive and helpful attitude. This individual will conduct employee orientations and onboarding for all newly hired employees.
  
  

What You'll Do

• Maintains a positive, joyful attitude focused on customer service and helping others.
• Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts them to the appropriate location.
• Answers and transfers phone calls, screening or taking messages when necessary.
• Maintains filing systems as assigned.
• Maintains office supplies needed for Suite 400 location and places orders with Chief Administrative Officer.
• Manages uniform inventory and places uniform orders with Human Resources Director.
• Responds to and resolves administrative inquiries and questions.
• Schedules and coordinates meetings between management and staff as needed.
• Assists with translation and interpretation needs.
• Schedules and coordinates interviews and orientations with applicants under the direction of the Recruiter/HR Specialist.
• Assisting the HR Specialist/ Recruiter with reviewing applications, conducting intake interviews, and screening candidates for employment.
• Conducts orientations with newly hired employees.
• Reports absences to management and logs on HRIS.
• Tracks payroll discrepancies and communicates outcomes I findings as necessary with employees.
• Conducts exit interview survey with general employees upon resignation and collects uniforms, keys, badges from exiting employees before issuing final paycheck.
  
  

Essential Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• Knowledge or familiarity with Human Resources Onboarding Process including 1-9 forms, tax forms, and benefits is beneficial.
• Fluent in English and Spanish communications verbal and written.
• Positive and joyful attitude focused on providing excellent customer service.
• Ability to maintain confidentiality.
• Ability to multi-task and work in fast paced environments.
  
  

Qualifications

Required

• Must be 18 years of age or older.
• Must be legally authorized to work within the United States.
• Must be willing to submit to a criminal background check.
• High school diploma or equivalent.
• Previous experience in reception or office administration preferred.
• Bilingual proficiency in English and Spanish, with the ability to speak, read, and write fluently in both languages.
• Strong communication skills and customer-service mindset when working with candidates and hiring leaders.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Ability to manage multiple tasks, competing priorities, and deadlines in a fast-paced environment.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive applicant and employee information.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.
  
  

Working Environment and Physical Demands

• Work is performed in an office environment and at hiring events and/or job sites as needed.
• Frequent use of computers, phone, and other standard office equipment.
• Ability to sit and/or stand for extended periods and to move about office and event spaces as required.
• Ability to lift and carry up to 15 pounds occasionally.
  
  

Additional Details

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

• Direct Deposit Pay every other Friday.
• Medical, Dental, Vision Insurance and 401K with a company match available for full-time employees working 30 hours per week.
• Paid Holidays after 90 days for full-time employees working 30 hours per week.
• PTO accumulation for full time employees working 30 hours per week.
  
  

This employer participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. The E-Verify Participation and Right to Work Posters are available upon request.

The Pay Range For This Role Is

18 - 20 USD per hour(Thornton)