Crisis Counselor, Community Crisis Response

Heritage Behavioral Health Center is seeking compassionate, dedicated Crisis Counselors to join our Crisis Care Team. These full-time positions provide life‑changing support to individuals experiencing mental health or substance use crises in a variety of community settings—including emergency departments, community agencies, and client homes.

Our Crisis Care program responds to anyone, anywhere, and at any time, offering timely assessment, de-escalation, counseling, linkage to services, and aftercare support. Crisis Counselors play a vital role in helping individuals experiencing distress such as depression, anxiety, substance use concerns, or other behavioral health needs.

If you thrive in dynamic environments and want to make a meaningful impact in our communities, we invite you to apply.

• Provide face-to-face, phone, and virtual crisis intervention in a timely and supportive manner


• Work with children, adolescents, and adults across a wide range of crisis situations


• Engage individuals admitted to inpatient psychiatric settings and link them to community supports


• Assist with involuntary admission processes at the Macon County Court


• Complete pre-admission screening assessments for nursing facility referrals


• Maintain strong relationships with referral sources and partner agencies


• Collaborate with internal and external providers—including crisis teams, case managers, counselors, psychiatric providers, and clinical leaders—to ensure coordinated, effective care

• Ability to engage individuals in behavioral health treatment during high-stress situations


• Flexibility—each day looks different, and crisis needs vary


• Knowledge of behavioral health diagnoses


• Ability to work with individuals with serious mental illness, substance use disorders, or dual diagnoses


• Understanding of psychiatry, medical services, and community resources


• Excellent decision-making and problem-solving skills


• Strong written and verbal communication


• Ability to work independently in the community and collaboratively within a team


• Ability to navigate an electronic health record


• Proficiency in Microsoft Word and Excel


• Commitment to ongoing learning and growth

• Bachelor’s or master’s degree in a human service–related field or a minimum of 5 years' experience in a supervised behavioral health role


• Must meet criteria to function at minimum as a Mental Health Professional (MHP)


• Valid driver’s license, reliable transportation, and automobile insurance required


• Position is on-site and in-person


• Experience in crisis services strongly preferred

$47,840 – $75,000 per year
(Dependent on education and experience)

• Wellness Days – Every other Friday off PAID (26 days per year)


• Generous vacation, sick, and personal leave


• Paid holidays


• Health Club/Fitness reimbursement


• Employee Assistance Program


• Continuing education opportunities


• Tuition assistance program


• Agency-provided life insurance and short‑term disability


• Retirement plans (401k and Roth)


• Optional health, dental, vision, FSA (healthcare & dependent care), and supplemental life insurance
  
  
  
  • Health insurance includes substantial agency contribution
  
  


• National Health Service Corps site – Eligible clinical staff may qualify for federal loan forgiveness

If you are passionate about helping individuals in crisis and want to be part of a team that responds with compassion, skill, and hope—we want to meet you.

Apply today and help us provide support to anyone, anywhere, at any time.