Digital Banking Support Specialist - Temporary

Heritage Bank currently has an exciting temporary assignment opportunity with our organization!

The Digital Banking team is seeking temporary digital banking support specialists (November 2026 - October 2027) who will be responsible for completing daily operational tasks for the department, reviewing and resolving service requests, responding to internal and external inquiries, and ensuring timely completion of operational activities and compliance with operational and regulatory policies/procedures to mitigate risk.

This position is Temporary - Full Time; typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences.

This assignment is fully onsite in Tacoma, Washington

As a temporary employee, you will be eligible to participate in a 401(k) plan with company match, accrue sick time, and will have access to the Employee Assistance Program. To view Benefits Summary: Apply > Current Openings > position > attachment

Base Salary Range:

The Assignment at a Glance:

• Researches and responds to internal and external customer inquiries via Jira, email, phone or in person.
• Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions.
• Acquires knowledge to set-up, implement and maintain business online banking, and Business RDC customers.
• Assists in providing troubleshooting and support to business and consumer online banking customers, remotely using Computer Sharing Software and over the phone.
• Reconciles assigned general ledger and bank control accounts in a timely and accurate manner.
• Contributes to the success of the department with willingness to share and cross train in all department responsibilities, as required or assigned.

Core Skills and Qualifications:

• High School Diploma or equivalent required. Coursework and/or certification in business or accounting, and/or relevant education – preferred.
• 1 year recent customer service, data entry, clerical and/or office support experience, demonstrating working knowledge of general office administration practices and procedures required. Recent experience in Electronic / Digital Banking with working knowledge and understanding of Online Banking systems, Mobile Banking, RDC, EFT processing and regulatory compliance preferred.
• Equivalent combination of education and experience may be considered.
• Provides high level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
• Ability to provide clients with information and data, as well as gain their trust and respect while maintaining personal composure when confronted with a difficult situation and/or customer. Ability to escalate to next level management.
• Effective interpersonal and written/verbal communication skills with the ability to communicate technical issues over the phone, in person and via email; and ability to read, write, speak, and understand English well.
• Effective research, attention to detail, time management, and organizational skills to manage multiple assignments and reporting requests to meet concurrent deadlines, with moderate supervision and oversight.
• Basic understanding of debit/credit relationships and negotiable instruments; general math skills to balance accounts and locate routine and non-routine mathematical errors, to process debits and credits accurately, and adhere to customer instructions.
• Ability to learn and gain an understanding and apply principles, procedures, requirements, regulations, and policies related to assigned area, as well as gain working knowledge of the Bank’s policies, procedures, products, and services.
• Unquestionable integrity in handling sensitive and confidential information required.
• Working knowledge of office administration practices and procedures.
• Basic knowledge of MS Office products (Word, Excel, Outlook), with the ability to learn and adapt to new technologies quickly.
• PC Experience using ticketing systems (Jira, etc.) - preferred.

Working Environment/Conditions:

• Climate controlled office environment.
• Work involves being able to concentrate on the matter at hand under sometimes distracting work conditions and frequent interruptions during the day.
• Work requires willingness to work a flexible and/or rotating schedule or extended hours, as needed.

Physical Demands/Effort:

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.
• Occasional lifting and/or moving up to 10 lbs. (files, boxes, etc.)

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.

Job applicants have certain legal rights. Please click here for information regarding these rights.

If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com

Salary Range Disclaimer

Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance.

##JobCategory:Digital Banking and Operations Support##

##Street:3615 Pacific Avenue##

##City:Tacoma##

##State:WA##

##ZipCode:98418##

##Internal:false##

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