What are the responsibilities and job description for the Treasury Management Ops Support Specialist position at HERITAGE BANK INC?
Responsibilities: Fast-paced environment providing exceptional service to the Bank’s more complex customer relationships who utilize Treasury Management products such as Automated Clearing House (ACH), Remote Deposit, Lockbox, Consolidated Returns, Wires and additional services offered electronic banking.
- Provides high level of customer service over the phone to customers utilizing Treasury Management services.
- Set up and ongoing maintenance of Treasury Management accounts using various types of software platforms.
- Maintain customer files.
- Assist with the daily Lockbox operations, including extraction, scanning, and date entry.
- Support in the data entry, generation, and delivery of daily Consolidated Return information files.
- Conduct day-to-day operations in accordance with the laws, regulations, policies, procedures, and expectations of the Bank. Compliance will be recognized as part of the period performance review; noncompliance may result in disciplinary action, up to and including termination of employment.
- Ability to work flexible hours, the majority of time will be working a designated shift but will be required to cover for vacations.
- Organizational skills to prioritize and process requests in a timely manner while maintaining current customer files and documentation.
- Communication skills that enable the candidate to listen to customer requests and concerns, gather enough information to identify the issue, and resolve it or relay that detailed information to internal personnel for resolution.
- Ability to operate standard office equipment, PC programs including Microsoft Word and Excel, Online Banking Platforms, must have a thorough understanding of the use of network drives, folders, and files.
- Ability to work independently and in group situations.
- College degree preferred, but will consider candidate with applicable banking experience, ACH knowledge a plus.
401 (K) Retirement Plan with Company Match
Paid Bank Holidays
Accrued Vacation time begin day one.
Continual Training & Growth Opportunities
Employee Celebration and Recognition
Tuition Reimbursement Program