What are the responsibilities and job description for the Head Teller position at Heritage Bank - Greater Cincinnati?
The Head Teller manages deposits, withdrawals, and other financial transactions while providing excellent customer service for commercial and savings accounts. Also, manages other tellers in the office, ensuring smooth and orderly operation of teller lines and related functions.
Major Duties & Responsibilities:
· Supervises and manages other bank tellers as assigned.
· Provides on-the-job training for tellers on an as-needed basis. Monitors tellers to ensure compliance with financial institution procedures and policies. Issues written and oral instructions on teller operations as necessary.
· Assists tellers in locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions.
· Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
· Rents safe deposit boxes and opens new accounts.
· Receives loan payments, inspects negotiable instruments and cash offered for payment, and enters payments received into financial institution computer records.
· Performs a variety of customer service transactions, such as account holds, stop-payment orders, direct deposits and check information.
· Performs other related duties as assigned.
· Conduct day-to-day operations in accordance with the laws, regulations, policies, procedures, and expectations of the Bank. Compliance will be recognized as part of the period performance review; noncompliance may result in disciplinary action, up to and including termination of employment.
Education & Experience:
· High school diploma or equivalent required.
· Bachelor’s degree preferred.
· 1-2 years of banking experience, including formal teller and new accounts training.
· Good interpersonal and supervisory skills, as well as good standard office equipment skills.
· Excellent verbal communication skills.
· Thorough understanding of customer service.
Physical Requirements:
· Must be able to lift up to 15 pounds at times.
· May need to stand for long periods of time.