What are the responsibilities and job description for the Member Service Representative position at Hercules Credit Union?
Hercules First Federal Credit Union is looking for a smart, fun, and outgoing individual to join our Fabulous Team!
Day-to-Day Responsibilities may include:
- Providing great service to members and potential members
- Assumes responsibility for the efficient, effective, and accurate performance of member service functions.
- Recognize member needs and cross sell products and services
- Balance cash drawer
- Accurately and efficiently process transactions in accordance with established policies
- Actively participate and complete product knowledge courses
- Perform other duties as assigned
- The occasional desire to bring treats to share with staff
Interpersonal Skills:
- Passion for helping others
- Understanding of what great member service means
- Courtesy, tact, diplomacy, and strong communication skills are essential elements of the job
- Ability to solve practical problems and deal with a variety of situations
- Must be good with detail and have the ability to deal with confidential information
- Friendly and welcoming personality
- Positive Attitude
- Ability to make conversation with others
- Understanding of how to maintain a professional, yet lighthearted environment
- Professional appearance and dress
Education & Technical Requirements:
- High School Diploma or equivalent
- Good math skills.
- Ability to operate related computer applications and other business equipment including a calculator, copy machine, coin and money counting machines, and telephone.
- Spanish Speaking Preferred