What are the responsibilities and job description for the RepOld_QuickApply222 position at hercrentalt1.valhalla.stage?
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of September 30, 2023. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 379 locations and has approximately 7,000 employees in North America.
Short Description
The ServiceNow Business Analyst (BA) coordinates with various business owners to assist the developers in the design, development, and implementation of IT modules, workflows or enhancements within the ServiceNow platform. The ServiceNow BA serves as the primary liaison between IT and the business owners to capture business requirements, as well as testing configured functionalities end-to-end once development has been completed.
The ServiceNow BA must be knowledgeable about the latest ServiceNow releases, software development lifecycle methodologies, and be able to work in a collaborative team setting.
Responsibilities
- Collaborate with key business stakeholders to capture business and technical requirements and translate requirements into actionable items that are executed upon in a timely manner. This includes coordinating with key business stakeholders to capture potential returns on investment for the organization.
- Perform thorough data analysis for projects, initiatives, enhancement requests, in order to provide requirements for developers enabling configuration and customization
- Identify opportunities to improve organizational effectiveness and/or efficiency, as new ServiceNow platform features and functionality are introduced.
- Troubleshoot errors as they are received in ServiceNow systems related to but not limited to Orchestration with LDAP, 3rd party vendors, and workflow activities.
- Collaborate with IT administrators, systems analysts, and engineers to assist in resolving problems with operational processes or ServiceNow solutions.
- Run and monitor performance tests on new and existing ServiceNow environments for the purposes of correcting errors, isolating areas for improvement, and general debugging
- Recommend, schedule, and perform application/module improvements and upgrades
- Assist in the development and maintenance of user manuals and guidelines
- Perform other tasks as needed: analysis of product capabilities, coordinate vendor schedules, research questions from development groups, propose policy changes, arrange review sessions with technical personnel, troubleshoot project problems.
- Perform miscellaneous administration tasks related to ServiceNow ITSM initiatives
- Must maintain good relationships with our business partners and vendors.
- Design user acceptance test plans and support the execution of UAT.
- Provide end user training for new projects, initiatives, or enhancements.
Professional Experience
Educational Background
Conditions of Employment
Skills
- Expert organizational and time management skills with the ability to prioritize multiple projects/initiatives
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders and internal team members
- Strong analytical skills are needed to critically evaluate the information gathered from multiple sources and translate high-level information into detailed requirements
- Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
- Use of industry recognized technologies in order to facilitate work environment
Req #: 58731
Pay Range: [[postingPayRange]]
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
