What are the responsibilities and job description for the ProResources Product Support Coordinator position at Herc Rentals?
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025.
Job Purpose
The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would:
- Take initiative and work autonomously
- Manage a profit and loss statement
- Effectively grow a diverse portfolio of clients
- Manage a rental fleet inventory mix
- Become a safety expert and change agent
- Become an expert in the equipment rental industry
- Be promoted and grow their career
What you will do...
- Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
- Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
- Generate, process, analyze and review a small selection of daily business reports
- Schedule delivery and pickup of equipment on a timely basis
- Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
- Provide sales support to Sales Representatives that have contact with customers outside of your branch
- Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
- Learn and follow all company procedures and protocols
- Support all team members
- Perform additional duties as assigned
Requirements
- H.S. Degree Required, College Degree Preferred
- A valid U.S. Driver’s License
- Be able to regularly lift 50lbs or more
- Ability to sit, stand, and walk for extended periods of time
- Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch,squat, kneel, and stoop for extended periods of time
- Must be able to work indoors and outdoors when required of the job
Skills
- Computer skills to support entering information into systems
- Basic knowledge of Microsoft Word and Excel Programs
- Strong interpersonal skills
- Teamwork
- Listening Skills
- Ability to communicate effectively and efficiently
- Dependability
Req #: 65828
Pay Range: $25 - $30 per hour
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Salary : $25 - $30