What are the responsibilities and job description for the Central Operations Manager position at Herc Rentals?
Location:
Houston, TX, US, 77022 Dallas, TX, US, 75220
Job Type: Full-time
Date: Nov 3, 2025
Company: Herc Rentals
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025.
Job Purpose
The Central Operations Manager manages the activity in Central Ordering and Central Reservations and well as responsibility for all costs and P&L statements for the shared cost center/ pool.
The key responsibilities and accountabilities for the incumbent are to:
The Central Operations Manager oversees all facets of the Central Ordering and Reservations to include customer interaction, inside sales, business generation, and process management. The Central Operations Manager commands a team of Central Reservation Coordinators in Houston and Dallas, TX.
What you will do...
Pay Range: $70k - $85k
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Nearest Major Market: Houston
Job Segment: Operations Manager, Call Center Manager, Call Center Supervisor, Inside Sales, Telemarketing, Operations, Customer Service, Sales
Houston, TX, US, 77022 Dallas, TX, US, 75220
Job Type: Full-time
Date: Nov 3, 2025
Company: Herc Rentals
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025.
Job Purpose
The Central Operations Manager manages the activity in Central Ordering and Central Reservations and well as responsibility for all costs and P&L statements for the shared cost center/ pool.
The key responsibilities and accountabilities for the incumbent are to:
The Central Operations Manager oversees all facets of the Central Ordering and Reservations to include customer interaction, inside sales, business generation, and process management. The Central Operations Manager commands a team of Central Reservation Coordinators in Houston and Dallas, TX.
What you will do...
- Manage a team of Inside Sales Coordinators in a call center environment
- Achievement of operational goals and financial objectives for cost center/ pool
- Manage required administrative tasks, controls and reports
- Work with region management to maintain proper staffing levels to support the business
- Helps support reservations and customer ordering while working with field sales operatives
- Responsible for hiring, employee performance management (PMED), and terminations
- Responsible for ongoing cost efficiency and department continuous improvement efforts
- Proactive communication with internal/external customers
- Work with sales reps on selling central operation attributes to customers
- problem resolution utilizing root cause analysis tools
- Adhere to company policies and procedures
- All other tasks assigned by management
- Bachelor's degree from an accredited 4-year college preferred
Pay Range: $70k - $85k
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Nearest Major Market: Houston
Job Segment: Operations Manager, Call Center Manager, Call Center Supervisor, Inside Sales, Telemarketing, Operations, Customer Service, Sales
Salary : $70,000 - $85,000