What are the responsibilities and job description for the Acupuncture Clinic Front Desk Coordinator position at Herb & Needle Acupuncture?
Job Summary
Join our vibrant acupuncture clinic as a Front Desk Coordinator, where you'll be the welcoming face and efficient organizer that keeps our practice running smoothly. Your energetic and positive attitude will ensure every patient feels valued from the moment they walk through the door. You'll handle a variety of administrative tasks, coordinate appointments, collect insurance information, and support our team with exceptional customer service. This role offers an exciting opportunity to be part of a health-focused environment dedicated to holistic wellness and patient care.
Duties
- Greet patients warmly, check them in efficiently, and manage appointment scheduling using EMR (Electronic Medical Record) system.
- Collect insurance information, process payments, and handle medical collections accurately while maintaining HIPAA compliance.
- Answer the phone with professional phone etiquette, address inquiries promptly, and respond appropriately and take messages for other staff.
- Review and update medical records, ensuring all documentation aligns with HIPAA standards.
- Assist with insurance verification, billing procedures, and coding tasks related to medical billing and ICD coding to support smooth clinic operations.
- Maintain organized filing systems for medical records and ensure all documentation review processes are thorough and compliant.
- Support office management tasks such as inventory control, filing, data entry with 10-key typing skills, and using Microsoft Office applications to prepare reports or correspondence.
Skills
- Proven experience in medical office management or front desk roles within clinics or dental offices, with a strong understanding of medical terminology and health information management.
- Familiarity with EMR systems like Epic, Meditech, eClinicalWorks, Dentrix or Eaglesoft; experience with dental terminology is a plus.
- Exceptional customer service skills combined with professional phone etiquette and effective communication abilities.
- Strong computer skills including proficiency in Microsoft Office Suite; ability to navigate multi-line phone systems efficiently.
- Bilingual (English/Portuguese) abilities are highly desirable to serve diverse patient populations effectively.
- Previous clinic or dental office experience is preferred to ensure seamless integration into our workflow.
- Ability to handle clerical tasks such as filing, data entry (including 10-key typing), and maintaining accurate medical records while supporting team members in a fast-paced environment. Join us in delivering outstanding patient care through energetic support and meticulous administrative excellence!
Pay: $20.00 - $25.00 per hour
Work Location: In person
Salary : $20 - $25