IT Application Support Analyst I

About Hensel Phelps:

Founded in 1937, Hensel Phelps specializes in building development, construction, and facility services in markets ranging from aviation to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked #1 in aviation and #6 overall general contractor in 2024 by BD C, Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership, Integrity, Builder, Diversity and Community, Hensel Phelps brings our clients' visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

Position Description:

The Application Support Analyst’s role is to support the planning, design, development, and launch of operations systems in support of core organizational functions. This individual will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of IT systems investments. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications, training program,s and related courseware.

Position Qualifications:

• College diploma or university degree in the field of computer science, information systems, and/or 4 years equivalent work experience.
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Broad knowledge of programming languages and techniques, including SQL/NoSQL.
• Able to develop and interpret technical documentation for training and end-user procedures.
• Knowledge of trends in technology relating to software applications.
• Security Awareness
• Experience with building and maintaining databases for query and problem tracking.
• Good understanding of the organization’s goals and objectives.
• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Very strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.

Essential Duties:

• Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
• Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
• Ensure compatibility and interoperability of in-house computing systems.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Assist in the deployment of new applications and enhancements to existing applications.
• Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
• Create systems models, specifications, diagrams, and charts to provide direction to system programmers.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Maintain and enhance the performance of all new and existing software and applications across the organization.
• Identify and learn appropriate software applications used and supported by the organization.
• Coordinate with department heads to assess departmental application training needs and objectives.
• Participate in the design, development, and delivery of software applications, training programs, and individual classes.
• Post software updates, drivers, knowledge bases, and frequently asked questions resources on the company intranet to assist in problem resolution.
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
• Apply diagnostic utilities to aid in troubleshooting.

 Physical Work Classification & Demands:

• Light Work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and office activity.

• Walking - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc.

• Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, computer, and computer printer.

• The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration.

• Constantly computes, analyzes, and conceptualizes mathematical calculations and formulas.

• Constantly reads written communications and views email submissions.

• The person in this position regularly sits in a stationary position in front of a computer screen.

• Visual acuity and ability to operate a vehicle as certified and appropriate.

• Rarely exposed to high and low temperatures 

• Rarely exposed to noisy environments and outdoor elements such as precipitation and wind.

Any Employment Offers are Contingent Upon Successful Completion of the Following:

• Verification of Work Authorization and Employment Eligibility 
• Substance Abuse Screening
• Physical Exam (if applicable)
• Background Checks for Badging/Security Clearances (if applicable)

Benefits:

Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company-paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, health savings account (HSA) (HSA not available in Hawaii), and our employee assistance program (EAP). It also is eligible for employee-paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further, salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps’ policies. Based on position location, a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment).    

Compensation Range (Colorado only):

$74,100.00 - $81,900.00 USD annually

Equal Opportunity and Affirmative Action Employer:

Hensel Phelps is an equal opportunity employer.  Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities.  Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Salary : $74,100 - $81,900