Service Manager

Service Manager – Material Handling Equipment in Carson, CA

We’re partnering with a fast-growing, customer-first material handling organization in Southern California that is looking to bring on a Service Manager to lead and scale their service operations.

This is a right-hand-to-ownership role with full visibility across the business. You won’t just manage technicians you’ll help drive performance, shape strategy, and build a best-in-class service organization.

What You’ll Own:

• Lead, coach, and develop a team of field service technicians

• Drive service performance across response time, first-time fix, and customer satisfaction

• Manage scheduling, dispatch, and overall field operations

• Partner directly with ownership on operational strategy and growth initiatives

• Build scalable processes across service, parts, and customer support

• Monitor KPIs, productivity, and profitability of the service department

• Support hiring, onboarding, and training of new technicians

• Ensure a strong safety culture and operational excellence across the team

What We’re Looking For:

• 5 years of leadership experience within material handling, heavy equipment, or a related industry

• Strong understanding of field service operations (dispatch, service metrics, technician management)

• Experience working with forklifts, MHE, or industrial equipment is highly preferred

• Proven ability to lead from the front and build high-performing teams

• Comfortable operating in a fast-paced, entrepreneurial environment

• Strong communication skills and ability to work directly with ownership

Why This Role:

• True leadership seat with influence across the entire business

• High visibility and direct access to ownership

• Opportunity to build and shape the service organization

• Strong compensation package with upside tied to performance

• Join a company that is growing and investing in its service division