Supervisor, Patient Access Svcs

Job Summary

The ED Supervisor of Patient Registration is responsible for demonstrated customer service excellence, serves as an instructor/mentor to ED Registration / PBX staff, understands and demonstrates independence in day to day Registration / PBX operations, provides Managers with recommendations for PAs and progressive discipline. In this role, the Supervisor is responsible for department activities during the shift, including employee performance and filling in position due to call outs.

Licensure and Certification:

• N/A

Education:

• High School graduate or equivalent

Experience:

• Minimum two (2) years’ experience in Patient Registration, preferably in the ED

Knowledge and Skills:

• Computer literate.
• Ability to effectively supervise the activities and personnel within the department
• Ability to consistently apply hospital policies and procedure appropriately.
• Provide outstanding customer service;
• Exercise sound judgment, especially in an emergency situation;
• Prioritize workload and meet deadlines
• Work cooperatively as a team member
• Exhibit strong oral and written communications skills

Physical Demands – Clerical/Administrative Non-Patient Care:

·         Frequent sitting and standing/walking with frequent position change.

·         Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.

·         Occasional/intermittent reaching at or above shoulder level.

·         Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.

·         Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.

·         Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.