Sales Advisor

Job TitleL Sales Advisor

Location: Beverly Hills

About the Brand 

Maison Henry Jacques owes its excellence to a great tradition: French Haute Perfumery.

Preserving its savoir-faire and incredible refinement, the Maison has always followed its own path, driven by the thrill of innovation in defiance of convention and predictability. Time is the most precious luxury, which Henry Jacques embraces by prioritizing the client experience and upholding the preservation of a no compromise approach.

We are looking to recruit a sales advisor with ambition, drive, and a passion for perfume and client experience. You will be working in our luxurious boutique located in Beverly Hills and will contribute to its growth and success by supporting our high standards of service excellence.

Exceptional candidates possess the following attributes:

• Previous experience in luxury retail or service industry
• Excellent communication skills with a high level of customer service
• Experience working with high profile clients and fostering genuine relationships
• Detail-oriented with particular attention to boutique operations and quality control
• Thrives working in a team environment
• Possesses a positive attitude, prioritizes pride in service standards and presentation
• Self-motivated, pro-active problem solver
• Confident, eager, and engaging
• Adapts easily and calm under pressure

PURPOSE, MISSION AND OBJECTIVES

The primary responsibilities of the Sales Advisor are to maintain outstanding customer service and uphold the HJ Mission and Core Values. Sales Advisors take pride in maintaining a customer-first philosophy and are essential to delivering the best experience possible.

Missions, field of consultation, and action extend to:

•     Generating sales, building client relationships through personalized service and follow-up, maintain boutique visual appeal and organization, quality control, and support boutique management.

ROLE AND RESPONSIBILITIES

•     Act as a knowledgeable and proud ambassador of Henry Jacques.

•     Apply excellent service skills while advising in a professional and personalized manner.

•     Utilize interpersonal skills to communicate with team members and guests to create a tailored experience.

•     Work in compliance with high-standard company practices in accordance with luxury brand requirements.

•     Offer genuine and approachable assistance while ensuring the sales floor is maintained to the highest standards.

•     Operate POS system and collect payments in person and via phone.

•     Meet and achieve key performance metrics while striving to exceed targets and expectations.

•     Execute daily operations, tasks, and priorities assigned by the boutique manager.

•     Build lasting connections with clients and engage in the tools and development of the CRM application.

•     Manage personal database of clients by prioritizing follow-up goals and tasks.

•     Communicate professionally with clients via Phone, E-mail, and WhatsApp.

•     Support the goals of others and communicate training needs and areas of opportunity.

•     Be a vocal and engaged team member while positively and confidently responding to assigned tasks.

•     Take initiative to support boutique maintenance, including merchandising and cleanliness standards.

•     Prioritize in-store communications, engage in team briefings, and relay updates and messages.