SHIFT LEADER

Assist the Store Manager on all levels when needed. Directly supervises and coordinates activities across all levels of the staff. We're looking for team members that are outgoing and friendly, have a sense of urgency and can take direction. Shift Leaders motivate and lead by example, strive for the best in life, value a spotless, supportive, and flexible work environment. 

Duties:  

• Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts, and ensure the business is adequately staffed  
• Address customer concerns in reference to products, services rendered, or employee interactions  
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces  
• Resolve any concerns while adhering to the company policy and standards of behavior  
• Train new hires on the standards and procedures of the company; from how to handle a negative customer experience to how to properly serve customers, and proper prep procedures  
• Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work, to allergen information, and safe practices  
• Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals  
• Always represent the company in a professional manner 
• Maintain and enhance the company's image when interacting with guests, associates, and vendors