What are the responsibilities and job description for the Dispatcher position at Henry Investment Group?
Dispatcher
Texas Johns is a leading provider of comprehensive construction site services in the DFW, Greater San Antonio, Houston, and Austin Metroplexes. We are committed to a foundation of operating excellence, professionalism, and financial strength. Texas Johns caters to customers across residential, commercial, industrial, and municipal markets. At Texas Johns, we seek individuals who are dedicated to enhancing the customer experience, both internally and externally. Ideal candidates possess reliability, excellent communication skills, adaptability, and strong problem-solving capabilities.
The Dispatcher’s primary responsibility is to ensure all routes and work orders/deliveries are scheduled and organized in the most efficient and optimized method daily. Work closely with Supervisor and labor demands. Dispatcher shall also assist in a customer service role and answer phones during high call volume times. Dispatcher shall assist sale persons with customers’ requests.
Prefer bilingual: English and Spanish
Duties:
- Route and optimize the next day’s routes by 4 pm daily
- Route and optimize the next day’s work orders between 2-4 pm daily
- Perform a “route audit” for all prior day’s routes by 9:00 am each day
- Complete the “route analysis spreadsheet” daily and input values
- Input customer and salespersons orders daily
- Answer Texas Johns incoming phone calls
- Report any route or work order issues to Supervisor
- Other relevant and related duties and tasks as assigned
Qualifications:
- High School Diploma or equivalent
- Proficient with Computers, Microsoft applications and phones systems
- Knowledge of routing and route optimization processes
- Friendly attitude and “listening ear”
- Ability to solve problems
- One year experience minimum in routing and route driving
- Role requires person to sit in an office environment.
- Position hours are M-F and some weekends as needed. Occasionally, a shift will run long into the evening hours
- Position requires person to sit in an office environment for extended times
Texas Johns is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status or any other protected factor.