What are the responsibilities and job description for the Customer Service Representative (CSR) position at Henry Investment Group?
Texas Johns is a leading provider of comprehensive construction site services in the DFW, Greater San Antonio, Houston, and Austin Metroplexes. We are committed to a foundation of operating excellence, professionalism, and financial strength. Texas Johns caters to customers across residential, commercial, industrial, and municipal markets.
At Texas Johns, we seek individuals who are dedicated to enhancing the customer experience, both internally and externally. Ideal candidates possess reliability, excellent communication skills, adaptability, and strong problem-solving capabilities.
Job Duties:
- Manage a high-volume of incoming calls from customers
- Listen and respond to customers’ needs and concerns
- Research answers or solutions as needed
- Navigate through multiple systems
- Communicate with the customer in a professional manner
- Collect payment for services
- Filing of current and old orders
- Report any route or work order issues to Dispatch/Supervisor
Requirements:
- High school diploma or equivalent
- 1 year experience minimum in an office environment
- Proficient with Computers, Microsoft applications, and phone systems
- Knowledge of routing and route optimization processes
- Friendly attitude and “listening ear”
- Ability to quickly access information and make decisions
- Ability to solve problems
- Excellent written, verbal, and keyboarding skills
- Proficient with MS Software programs (Outlook, Word)
- Accounting experience is preferred
- Order Entry experience is preferred
Texas Johns is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status or any other protected factor.