What are the responsibilities and job description for the Coordinator - Point of Care Testing (Relationship Coordinator) - 40 hrs - Days position at Henry Ford Hospital Detroit Main Campus?
This role travels across sites to support communication of process changes, resolve workflow questions, and promote alignment with PALM standards. The Coordinator supports defect management to improve specimen quality, escalates concerns to appropriate teams, and may provide regulatory guidance for Physician Office Laboratories (POL) related to CLIA compliance. This position also contributes to standardization efforts, strategic relationship building, and quality improvement initiatives across the system.
GENERAL SUMMARY:
Under supervision from laboratory leadership, may lead the preparation and delivery of training efforts to improve quality for Pathology and Laboratory Medicine (PALM) and the activities related to point-of-care (POC) activities outside of the usual laboratory. Prepares and maintains POC operating procedures to meet accrediting and regulatory requirements and in PALM-approved standardized format. Collects quality data to plan and lead educational efforts to facilitate awareness and to implement improvements. May assist caregivers and other healthcare workers in the development of staff training and ensure accrediting and regulatory compliance for (POC) laboratories.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Responsible for the training, competency testing and needed follow-up of all point-of-care (POC) testing personnel. Assesses the need for staff training. Develops and conducts training programs and competency testing as required.
2. Routinely reviews quality control data and point-of-care test results performed by caregivers and all other POC testers. Identifies and resolves defects. Reports findings to all appropriate leadership staff.
3. Recommends, implements, and monitors quality control and proficiency testing programs at (POC) testing sites and coordinates such activities with similar programs in the central pathology laboratory.
4. Assists nursing educators and physicians with the development of training programs for all caregivers performing POC testing. May assist in leading quality improvement training and education for Pathology and Laboratory Medicine staff.
5. Prepares periodic reports to laboratory leadership on performance, volume, accreditation readiness and other performance metrics.
EDUCATION/EXPERIENCE REQUIRED:
1. Completion of a Bachelor’s degree in a chemical, physical, biological or clinical laboratory science, medical technology, or Allied Health Administration from an accredited institution.
2. Requires a minimum of three (3) years of progressive responsibility including demonstrated leadership qualities in an accredited laboratory.
3. Certification as a MT (ASCP), MLS (ASCP), CLS (NCA), MLT (ASCP), or CLT/NCA is required.