What are the responsibilities and job description for the Unit Secretary - Wyandotte Emergency - Contingent position at Henry Ford Health - Careers?
Department: Emergency Department
Location: Henry Ford Hospital - 2333 Biddle Ave, Wyandotte, MI 48192
Schedule: Contingent
Shift: Rotating Shifts
About our Unit:
Our Emergency Department cares for over 45,000 patients each year in a fast-paced, high-acuity environment. With 42 treatment rooms - including 5 Mental Health Secured Unit rooms and 3 Trauma Bays - you'll gain experience with a wide variety of patient needs. We are a Primary Stroke Center, offer a 24-hour Cardiac Cath Lab with EMS direct-to-Cath capabilities, and are a designated Level III Trauma Center. Joining our team means working in a dynamic, rewarding environment where you can develop your skills and make a real difference in patient care every day.
Principal Duties and Responsibilities:
The Unit Secretary is responsible for all clerical and reception duties associated with the unit to which they are assigned. The Unit Secretary is responsible for many tasks and responsibilities that are detailed in the attached task list. The top priorities for all Unit Secretaries are:
- Customer Service
- Answer phones and facilitate communication between the nursing unit and callers.
- Respond to call lights
- Clerical processing of new admissions including creating patient charts, other duties define by unit (i.e. MyChart enrollment)
- Scheduling of post-discharge appointment with patient following the established business unit process.
- During downtime, process and back-enter non-medication orders placed during downtime. a. Maintain downtime paper forms
- Perform monthly maintenance of BCA, printer and unit report.
- Notify appropriate resources for maintenance, track all requests and statuses for unit clinical, telecommunication (phone system) and computer equipment.
- Contacts consultative services per business unit process.
- Process patient information after discharge, including disposition in electronic health record (EHR) and breakdown of patient chart.
- Assist with coordination of interpreter services after collaboration with nursing staff.
- Performs cleaning of unit clinical, telecommunication (phone system) and computer equipment during each shift. Re-boots computer equipment if needed.
- Performs tasks related to emergency response activities.
- Performs purposeful rounding according to unit standards
Education/Experience Required:
- High school diploma or G.E.D. equivalent.
- One year in healthcare setting such as medical office, hospital or laboratory required.
- Previous experience as a unit secretary preferred