What are the responsibilities and job description for the Symplr Application Configuration Administration (Hybrid/Troy, MI) - Health Alliance Plan position at Henry Ford Health - Careers?
GENERAL SUMMARY:
The Application Administrator will serve as the internal champion and subject matter expert for department applications at HAP. This role focuses on supporting business users, maintaining system configurations, and driving adoption of current and potential future modules.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Support day-to-day use of application modules by internal users, including user access, approval workflows, and metadata updates.
Coordinate with other departments to align system configurations with business policies.
Serve as the first point of contact for user questions and issues, escalating to IT application support as needed.
Monitor system performance and coordinate with application support for issue resolution.
Conduct training sessions and maintain user documentation for new features and onboarding.
Develop and deliver training materials and sessions for new users or when new features are rolled out.
Participate in weekly status meetings and quarterly steering committees to report on system performance and adoption.
Monitor data integrations with Oracle ERP and HR systems, collaborating with IT and applications to resolve issues.
Ensure data integrity and accuracy across supplier records, contracts, and transactions.
Generate and analyze reports to support compliance, audit, and performance tracking.
Maintain up-to-date documentation on system configurations, processes, and best practices.
Support continuous improvement by gathering user feedback and proposing enhancements.
Ensure compliance with HAP’s data governance and audit policies.
Participate in ongoing enhancements, upgrades, and module rollouts.
Coordinate testing and validation of new features or configurations.
Maintain and update approval workflows, templates, and business rules.
Work on maintenance of applications including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user/supplier set-up and testing support.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor’s degree in Business Administration (or similar), Supply Chain, Information Systems, Computer Science, or related field or five plus (5 ) years of vendor management experience.
Minimum of five (5) years of experience in one of the following: procurement, finance systems, business configuration, information technology or enterprise software administration.
Experience with enterprise software systems, preferably in one of the following: operations, data management, technology environments, procurement or finance environments.
Experience with system configuration, user support, and training delivery.
Familiarity with project management methodologies like Agile or Waterfall is a plus.
Understanding of data integrations or SSO (e.g., SAML 2.0) is a plus, but not mandatory.
Demonstrated ability to learn new systems and processes quickly.
Strong communication and problem-solving skills.
Provider Network Operations Preferred Experience:
Experience with symplr, similar platforms or provider data is strongly preferred.
Experience with symplr modules preferred.
Familiarity with provider management and credentialing processes, provider lifecycle management, or provider enrollment is a plus.
Experience in healthcare or insurance industry preferred.
Understanding of compliance and auditing requirements in provider data management, enrollment and credentialing preferred.