What are the responsibilities and job description for the Supervisor - Ambulatory Laboratory Services position at Henry Ford Health - Careers?
Join a dynamic and collaborative team as a Laboratory Supervisor supporting multiple Henry Ford Medical Center locations, including Fairlane, Ford Road, Harbortown, Hamtramck, and New Center One. In this multi-site leadership role, you will play a key part in driving operational excellence, enhancing patient and provider experiences, and fostering strong partnerships across multidisciplinary teams. Working closely with lab leadership, technologists, phlebotomy teams, and clinic partners, you will help optimize workflows, implement innovative solutions, and maintain high-quality technical operations. This position offers a unique opportunity to expand your leadership impact, gain exposure to regulatory and accreditation standards, and contribute to meaningful improvements in a fast-paced, ever-evolving healthcare environment where collaboration, growth, and innovation are highly valued.
GENERAL SUMMARY:
Under general direction, responsible for the operation of one or more technical areas or shifts in
a clinical laboratory. Prepares and maintains technical and operating procedures to meet
accrediting and regulatory requirements. Responsible for staff recruitment, competency,
engagement, and performance management. Evaluates and implements test methods in
collaboration with medical and Technical Team leaders. Oversees supply chain requirements.
Prepares financial forecasts for use in planning and uses metrics to manage service quality.
Participates in developing and implementing system-wide standards for the Pathology and
Laboratory Medicine Service Line.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
The duties and responsibilities of the supervisor encompass four major areas: Technical,
Human Resources, Finance, and Quality Management
Technical:
1. Assures section compliance with accreditation and regulatory agency requirements,
including educational, competency, proficiency testing, and safety.
2. Oversees test performance characteristics, quality control programs, and resolves
problems.
3. Maintains up to date technical procedures and validation testing.
Human Resources:
1. Interviews and orients new employees to maintain adequate staffing levels.
2. Prepares performance management documents and ensures staff competency.
3. Actively manages employee engagement and the development of a favorable culture.
Budget:
1. Provides information and forecasts for preparation of operating and capital budgets.
2. Monitors operating budgets with timely attention to variances.
3. Maintains supply chain to ensure expected consumables are available for service levels.
Quality Management:
1. Leads involvement in quality management activities including oversight of indicators,
metrics, and customer-supplier feedback. Understands service standards of customers.
2. Uses quality tools to identify and correct defects and variation from standard work.
3. Engages technical and support staff to take the lead in identifying and resolving defects.
EDUCATION/EXPERIENCE REQUIRED:
1. Completion of an accredited Bachelor’s Degree program in a chemical, physical,
biological science, medical technology or clinical laboratory science.
2. Requires five years of experience, with progressive responsibility, in a hospital or clinical
laboratory setting including experience with laboratory accreditation.
3. Demonstrated technical proficiency and theoretical knowledge sufficient to oversee
laboratory functions.
4. Must demonstrate proficiency with personal computers for word processing and
spreadsheets.
5. Ability to effectively communicate in written and verbal interactions.
CERTIFICATIONS/LICENSURES REQUIRED:
Certification as MT(ASCP), CLS(NCA), MLS(ASCP) or categorically in the primary area
assigned.