What are the responsibilities and job description for the Medical Transcript - Lab Customer Service - 24 hrs - Afternoons position at Henry Ford Health - Careers?
This position does not involve any testing!
Shift: 6pm - 2:30 am (3 days/wk)with alternating weekends.
GENERAL SUMMARY:
Using highly specified standard work, accessions anatomic pathology cases by typing
clinical history into information systems, and printing cassettes. Triages and tracks a
variety of cases and materials. Must be able to transcribe Pathology reports using
laboratory information systems with a high degree of accuracy. Requires rapid data entry
with good spelling and grammar, proofreading for accuracy and completeness, and
follow-up as needed with customers for missing information. Candidates must have the
ability to code diagnoses into the Lab and patient information systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Accession surgical cases that arrive in the Pathology laboratory by routine referral,
as well as outside surgical pathology consults and occasionally outside autopsy
reports. Preparation includes typing demographics from surgical request forms
from OR or clinics, typing clinical history, assigning pathologist, entering billing
information, making corrections, typing addendums, revising and correcting
reports.
2. Collate and transport slides and reports for members of the Pathology staff.
3. Print surgical batch and discard logs.
4. Triage and track specimens. Rehabilitate specimens if necessary and call to obtain
any missing information. Participates in process improvements to track and
reduce defects.
5. Receive and screen phone calls in a polite and helpful manner and following
policies on the proper method for release of information.
Additional Duties:
Calling critical lab values, troubleshooting order and specimen defects, and working with all laboratory sections regarding all pre- and post-analytic processes and issues. Team members will work with customers to resolve defects and answer questions regarding laboratory test requirements and operations. Customer service skills and clinical laboratory experience is necessary for this role.
EDUCATION/EXPERIENCE REQUIRED:
1. Requires a high school diploma or GED.
2. Must demonstrate proficiency in accurate and rapid data entry with good spelling,
grammar, and proofreading skills.
3. Competency to learn and use information systems and dictating equipment.