What are the responsibilities and job description for the Medical Secretary - Family Medicine - Full Time (40Hrs)/Days - Plymouth position at Henry Ford Health - Careers?
Job Title: Medical Secretary
Department: Family Medicine
Location: Plymouth - Ann Arbor Road Medical Center - 40777 Ann Arbor Road Plymouth MI 48170
Schedule: Full Time - 40 Hours - Day Shift
GENERAL SUMMARY
Under direct supervision from a leader on the Leadership Salary Plan grade up to and including M07, provides administrative and medical operations support to designated clinical department(s). Utilizes knowledge of medical terminology and procedures in a hospital, clinic, or laboratory environment. Supports daily departmental operations and may assist with special projects as assigned.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides administrative support to clinical and operational staff to support efficient department workflow.
- Answers and directs incoming phone calls, greets patients and visitors, and provides information with courtesy and professionalism.
- Schedules and coordinates patient appointments and maintains provider schedules and calendars as needed.
- Assists with processing referrals, prior authorizations, and other care coordination tasks as appropriate.
- Enters, updates, and maintains patient information in the electronic medical record system.
- Distributes departmental mail, correspondence, and other materials as required.
- Prepares and maintains departmental records, documents, and files in accordance with organizational policies.
- Communicates effectively with physicians, clinical staff, patients, and external partners to support patient care and department operations.
- Utilizes Microsoft Office applications and other systems to complete administrative tasks and support reporting needs.
- Participates in departmental projects and performs other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED
- High school diploma or G.E.D. equivalent required.
- One (1) year of experience within a medical office setting preferred.
- Literacy and experience working with Microsoft software programs required.
- Familiarity with medical terminology required.
- Previous experience scheduling appointments and maintaining calendars preferred.
- Interpersonal skills necessary to communicate effectively with callers, visitors, and staff while providing information requiring courtesy and tact.
- Strong verbal and written communication skills.
PREFERRED QUALIFICATIONS
- Experience with EPIC electronic medical record system.
- Experience with referrals, scheduling, and/or prior authorizations.
- Previous experience supporting clinical or administrative operations within a healthcare setting.