IT Architect - Epic | Revenue Cycle Management

GENERAL SUMMARY:

The IT Architect-Epic is responsible for participating in the overall design, implementation, training, documentation, operation and support of Clinical or Business applications and reports. This includes contributing to the planning, design, implementation and optimization of the applications within a portfolio. It also includes developing an understanding of other applications to enable a broader system approach to solution development, troubleshooting, impact assessment, and training. The Architect takes general direction from their manager or director. The Architect may in some instances also serve as a Helios liaison to their associated clinical or business departments throughout the system. This includes, but is not limited to, the assessment of optimization efforts to meet system goals including patient safety/quality of care, revenue capture and efficient operations. The Architect performs these activities following HFHS standards and processes. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1.) The Architect is a technical resource who supports application staff in the planning, design/build, test, implementation, support, and operational needs of the organization

• Assembles and leads cross functional teams to assess the impact of new requests, and related estimate work effort and resource requirements.
• Troubleshoots technical problems and conducts analyses for efficient program/application solutions which support business processes, functional and 
  technical requirements
• Leads overall design and architecture of cross functional solutions, in partnership with operations and other stakeholders, to ensure integration and alignment of build, process design, workflows, training and deployment. 
• Coordinate solutions and planning with other IT teams; collaborate with analysts 
  and operational areas to identify and resolve workflow impacts.
• Identifies inefficiencies and opportunities for improvement within application design and recommends solutions. 
• Provides knowledge leadership on a portfolio of applications, staying abreast of new developments, organizing cross functional training for application staff, and deepening knowledge of the interdependency between applications.
• Communicates status of work in progress to project team, requestor or Director.

2.) May act as the Helios liaison to associated departments and constituencies throughout the health system. Understands core system processes, 
interdependencies across applications. Researches trends and best practices in relation to healthcare application software. Provides organizational leadership with respect to Clinical or business applications.

• Participates in leadership of overall direction of application environment. 
• Participates actively in key meetings with Operational Leaders to develop best practice processes.
• May represent application team on other various Governance Advisory Councils and organizational Teams.

3.) Promotes workflow analysis and redesign associated with implementation and optimization of system applications. Advises staff on the adoption of processes that improve efficiency with the adoption of the software.

• Recommends process and workflow configurations and/or changes to align with best practices, standardization, integration needs/requirements, compliance and/or regulatory policies. 
• Uses human factors and error proofing concepts whenever possible to improve safety and efficiency.

4.) Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Supports teams in investigating, testing, and resolving problems related to applications. Identifies, escalates and resolves issues that impact infrastructure and application performance

5.) Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work. Collaborates with team to promote re-use and develop consistent technical build, implementation and support processes. 

• Assists in root cause analyses led by problem managers to identify potential improvement opportunities
• Provides input on standards, best practices, and process improvements. Input may be, but not limited to, best clinical and /or business process and workflows.
• Supports proofs of concepts for new technology, processes, and/or workflows.
• Implements applications according to requirements, specifications and compliance/regulatory standards.
• Collaborates with vendor partners and contractors.

6.) Communication & Relationship Management

• Works with other Managers and Helios Leadership to lead issue resolution while 
  maintaining HFHS Standards of Excellence.
• Effectively manages conflict and works together with team members, colleagues, and other leaders prepares, shares, and presents Effectively oversees, leads, communicates, presents, influences and utilizes reasoning skills to earn support of colleagues, and Helios and Operational leadership team.

7.) Provides input to support technology planning

• Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows. 
• Stays current with vendor capabilities and provides input into software/system implementation strategies and plan