Field Service Technician II

Under general supervision, performs a wide variety of duties in the turn on, shut off, installation, troubleshooting and servicing of residential and commercial water meters; the reading and recording of water meter readings using handheld and automated meter reading equipment; investigates and resolves customer complaints and/or inquiries regarding water services; installs, sets parameters, monitors and verifies the accuracy of readings from AMR/AMI equipment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Digs out and removes debris and dirt covering meter boxes and meters; replaces damaged lids and cuts vegetation preventing access to water services in accordance with ordinance.
• Locks water services and pull meters in case of illegal water connection.
• Reads residential, commercial, and industrial meters using hand-held computers and/or AMR/AMI equipment.
• Installs, sets parameters, monitors and verifies the accuracy of readings from AMR/AMI equipment.
• Performs preventive maintenance on equipment (ie: meter, register, MXU, meter box and lid).
• Performs water service turn-ons and shut offs up to 1”.
• Responds to a variety of service order requests using computers or other mobile devices.
• Removes defective or damaged meters up to 1”, installs new meter, and reattaches and/or reprograms MXU to prepare for proper reading.
• Assists customers in the resolution of service concerns.
• Operates a variety of hand and power tools.
• Performs assigned duties in confined spaces when servicing large commercial meters. 
• Works on-call on a rotating basis to handle customer issues/situations after hours, on weekends, and on holidays.
• Completes service orders using current reading and consumption data from AMI software when available.

Education and/or Experience: High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. Must be at least 21 years of age.

Certificates, Licenses, Registrations: Valid Georgia Driver's License.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.  The employee is frequently required to sit.   The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles. The noise level in the work environment is usually moderate.

Henry County Water Authority is an Equal Opportunity Employer.