TAX/TAG SPECIALIST I

The purpose of this position is to provide customer service and process documentation and payments for various taxes and motor vehicle tags and registrations.  

• Provides customer service; assists customers; provides information and answers questions and concerns; responds to open records request in accordance with legal guidelines; investigates and resolves questions, issues, and technical problems related to tax accounts, tax code interpretation, and department procedures; and directs customers to appropriate department or individual as necessary. 
• Performs cashier duties; calculates various taxes and fees; assesses penalties; receives monies in payment of taxes, fees, insurance lapse fees, fines, and other departmental fees or services; records transactions; issues receipts; makes cash drops; balances cash to documentation; performs daily balance of cash, check, credit, and debit transactions; and secures cash drawer at close of day. 
• Analyzes, interprets, and evaluates information obtained from state records and other legal instruments; determines legal ownership and proper course of action regarding motor vehicle registration and titling; verifies identification, proof of residency, correct ownership, perfection of lien, and other documentation; issues license plate types; issues correct year decal and handicap decals as mandated; and monitors assigned inventory. 
• Processes registrations, tags, titles, and/or disabled placards; verifies accuracy and completeness of documentation; determines taxable value; enters data into departmental computer systems; issues initial tags and titles and disabled placards; processes renewals, special requests, and requests for prestige plates; cancels tags as needed; files changes of address; corrects titles; adds or removes liens; and maintains related documentation and files.
• Conducts research to resolve routine tax issues: receives and responds to issues concerning tax bills, tax laws and regulations, County ordinances, assessments and valuations, exemptions, bankruptcy, widow years' support, condemnations, liens, rejected payments, and other tax related issues; and refers difficult questions to supervisor/manager for resolution. 
• Processes a variety of documentation associated with department/division operations, within designated timeframes, and per established procedures; receives and reviews various documentation; reviews, completes, processes, forwards, or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records. 
• Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions. 
• Communicates with supervisor, other County employees, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Performs other related duties as assigned. 

Education and Experience:

Requires a High School diploma or equivalent and one (1) year of related experience in customer service or related field, or equivalent combination of education and experience.

Licenses or Certifications:

Must possess and maintain a valid Georgia driver’s license.

Special Requirements: 

None.

Knowledge, Skills, and Abilities: 

• Knowledge of local government operations, tax commissioner related programs, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in the use of computers and software applications related to the essential functions of the job. 
• Skill in effective communication, both verbally and in writing. 
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others, and work effectively with the public and co-workers.
• Ability to work flexible hours, including evening meetings.
• Ability to multi-task and work within deadlines.
• Ability to deal with confidential and sensitive matters.
• Ability to work with and process payments for accounts within the budget and department.  
• Ability to use computers for data entry, word processing, and accounting purposes. 
• Ability to operate a copying machine. 

PHYSICAL DEMANDS

The work is sedentary work which requires exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and have close visual acuity. 

WORK ENVIRONMENT

Work is performed in a relatively safe, and secure work environment.

Henry County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities to perform the primary job functions described in this job description.  Henry County encourages both prospective and current employees to discuss potential accommodations with the employer.  Henry County will comply with all applicable federal regulations and Henry County's insurance requirements governing workplace anti-drug and alcohol programs. Henry County employees shall be subject to the provisions of the Drug-Free Workplace Act of 1988.