What are the responsibilities and job description for the Restaurant Floor Manager position at Henrietta's?
Company Description
Rally is a leisure and entertainment company that brings people together through pickleball, high-quality food and drink, and competitive social experiences. Rally aims to transform how active people socialize and how social people stay active, blending movement with memorable hospitality.
Henrietta’s, a concept under the Rally umbrella, js aa cozy neighborhood restaurant located in Charlotte’s Lower South End. Created in partnership with Chef Andres Kaifer of Michelin-Recommended Customshop, Henrietta’s is known for seasonal dishes crafted wkth local ingredients, paired wkth a thoughtful beverage program designed to elevate the dining experience.
We believe in creating moments of connection- through food, drink, and a warm, intentional atmosphere.
Role Description
The Floor Manager is a key operational leader in Henrietta's front-of-house, working alongside the Director of Food & Beverage to ensure every service runs smoothly and every guest leaves with a memorable experience. This role requires strong hospitality instincts, a natural ability to lead and develop a team, and a genuine commitment to the standards that make Henrietta's what it is. The Floor Manager is a steady, visible presence, partnering with the culinary and bar teams, maintaining consistency across a 120-seat dining room, and setting the tone for a dining experience that feels effortless every time.
Qualifications
- Strong customer service and customer satisfaction skills, with a focus on creating welcoming, inclusive guest experiences.
- Effective communication abilities for coordinating with team members, leadership, and guests in a fast-paced environment.
- Experience with hiring, training, and coaching front-of-house staff, including scheduling and performance feedback.
- Knowledge of food & beverage operations, including service standards, menu execution, and basic safety and compliance practices.
- Previous experience in restaurant, hospitality, or venue management, preferably in high-traffic or experiential concepts.
- Ability to stand and move for extended periods, manage multiple priorities, and remain calm under pressure.
- Comfort working evenings, weekends, and holidays as required by venue operations.
- Supervisory or leadership experience; a background in hospitality management or a related field is beneficial.