Office Assistant III

Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.

Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.

This is an hourly position. Hours scheduled per week will vary but may not exceed 29 hours worked. Must be able to work a flexible work schedule including nights and weekends to meet department needs.

This position will provide first line customer service support to visitors accessing Henrico Recreation and Parks services in person, over the phone and by e-mail. It will require a team player with excellent customer service skills, strong organizational proficiencies and the ability to multi-task. Duties include but are not limited to:

• Greet and direct visitors, answer questions relating to the functions and operations of the agency and particular sites. Respond to telephone calls and e-mails promptly and courteously. Handle customer concerns with understanding and tact. Functions as an ambassador to the County and Division relaying appropriate, relevant information while promoting facilities and programs.
• Meet with customers seeking facility rental. Provide tour. Explain rules and regulations pertaining to reservation process, cost, hours available, facility use, decorations, food, beverages, and cleaning expectations; also provide information regarding type of support provided by facility staff during paid events.
• Retrieve information from registration software and other sources to assist customers with program and shelter selection, online account creation, registration and reservations.
• Process program registration, shelter reservations, and private and interdepartmental rentals including payments and modifications. Verify accuracy and completeness of data, issue receipts. Complete required clerical/administrative related duties. Review daily reports for accuracy and reconcile monies completing verification processes.
• Maintain communication with customer pertaining to balances due and final room diagrams for events.
• Secures and generates diagrams related to private and interdepartmental rentals ensuring correlation of diagrams to weekly calendar.
• Uses software to export calendars, rosters, attendance sheets or other reports as needed.
• Review contract and facility rules / regulations and room set-up with event contact the day of the event. During event respond to customer's questions and concerns as they arise resolving independently. Inspect room with event contact after event; communicate any issues found clearly to vendor contact using photographs as needed. Signs off on clean-up checklists accordingly.
• Process Fitness and Open Gym applications. Create associated access passes, accurately filing related paperwork. Process inquiries related to access passes relaying payment plan, balance, expiration and/or other related information.
• Communicates pertinent information to supervisors related to supplies, building maintenance, and program/facility related concerns.
• Ability to open and close the building before and after daily operations with little or no supervision.
• Assist custodian with set-up and clean-up as needed.
• Performs other duties as assigned.

Considerable knowledge of spelling and punctuation, English grammar, arithmetic, telephone usage, use of dictionary; skill in the use of a personal computer and familiarity with commonly used business software; knowledge of modern office practices, procedures, and equipment; ability to understand and communicate the policies, procedures and services of the department, division, or program; ability to keep moderately complex records; ability to make computations with speed and accuracy; ability to research files, proofread, write legibly, follow directions, read and organize information; tact, courtesy, and ability to establish and maintain good working relationships with other employees and the public; flexibility.

Closing Date: This position closes on Monday, May 12, 2025.

You apply for positions with Henrico County general government through our online applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though https://henrico.gov/services/jobs or click on the Jobs link in the upper right-hand corner of our main County page at https://henrico.gov.