What are the responsibilities and job description for the Service Lane Manager position at Hennessy Automobile Companies?
Description
We are looking for a Service Lane Manager to join our team! As a Service Lane Manager, you will be responsible for managing the activities of all service related staff ensuring exceptional customer service.
- Work with a team of service advisors to provide guests with an excellent service repair and maintenance experience
- Regulate the flow of traffic in the service drive
- Assist in managing appointment and customer capacity
- Ensures advisors are following dealership processes to maintain an excellent and consistent guest experience
- Communicate with shop foreman and service manager regarding work flow to prepare advisor team and manage work capacity
- Monitor RO's to help ensure completion time is met, billable hours are closed, and special order parts are tracked properly
- Enhance department CSI by elevating the customer experience process
- Work with service manager to recruit, hire, train, and retain an excellent staff
- All other duties as assigned
Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
- Accountability – We take ownership of our words, actions, results, and commitments.
- Teamwork – We are better when we work together.
- Kindness – We show compassion and care for others.
- Grit – We have the heart and determination to see it through.
- Integrity – We are trustworthy, honest, and do what’s right.
- Curiosity – We ask questions to seek understanding.
Requirements
- Prior experience as a service advisor, assistant service manager, or service BDC manager
- Excellent customer service experience both in-person and over the phone
- Excellent leadership abilities
- Must maintain a valid and clean GA driver's license
- Must submit to and pass a background and drug screening
Working Environment & Physical Demands
Duties are performed throughout the dealer premises, both indoors and outdoors. Work includes frequent movement around the company facilities and the outdoor car lot to move vehicles. While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk and sit.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.