What are the responsibilities and job description for the Part time Team Member 15-30 hours/week position at Henkle's Ace Hardware West?
Join the Team at Henkles! We’re optimistic, curious, fun-loving, slightly quirky, and have a strong work ethic. Our employees are enjoy coming to work every day with their friends to provide the best, most innovative service to our customers.
Members of our team are not your average retail worker! You will become a valuable member of our team who ensures our customers have a great experience every time. You will also assist in all the activities that come along with retail work: stocking, pricing, and keeping the store clean. We love the variety of our work and the ability to continue growing as a person. If you enjoy learning new things, interacting with a wide range of customers, thinking creatively, and being part of great team, you are our kind of person!
Key Responsibilities
Customer Service: All team members are expected to provide a positive representation of Henkle's Ace Hardware. A friendly, outgoing demeanor that greets guests warmly with genuine desire to solve customer problems.
Accuracy: Ensure customer orders online, in-store or during freight receiving are fulfilled quickly and accurately.
Teamwork: We love to work collaboratively with the team. There’s nothing like solving problems to delight a customer or find a solution to a problem within the store.
Standards: We are known for our service. Team members should strive to grow more, do more, learn more so they can provide customers with unreasonable hospitality independently. Our customer experience is number one. Its not just a friendly face that we're seeking but also someone that is committed to growing their knowledge and working independently.
Required Knowledge, Skills and Abilities
● Able to communicate professionally with customers and team members
● Skilled at providing prompt, friendly and attentive customer service
● Strong organizational skills with a passion for details
● Willing to learn all areas of the store and help train others
● Proven track record of being a team player
● Knowledge and experience of various departments is strongly desired.
● A continuous pattern of regular and prompt attendance is required.
● Availability must be flexible including evenings, weekends and holidays.
You may be asked why you want to become a part of our team. It would be helpful to understand our stores and what we do and sell at our stores so come prepared!