What are the responsibilities and job description for the Customer Quality Manager position at henkel1-pilot?
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?
At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
- Support customer facing management with customer satisfaction improvement initiatives.
- Manage and coordinate reaction plans when service or quality components of customer score cards "Not Meeting Expectations“
- Drive regional initiatives to reduce customer complaints
- Provide training and ensure full compliance across the organization for CQ processes and related quality tools (complaints-CCMS, surveys, score cards, specifications, customer portal, 8D)
- Coordinate responses to customer requests with support from internal key contacts as required
- Act as process expert and coach supporting the sites with PPAP, IMDS, etc. completion
- Report to operations leadership, Henkel sites, and customer facing management on CQ metrics
- Work with and support operations leadership in planning and execution of Q projects
- Improve CQ processes with quality specific tools
- Act as liaison and coordinate cross regional customer complaints
- Support the Global Key Quality Managers