Senior Customer Account Specialist

About this Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. 

This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world. 

Dare to learn new skills, advance in your career and make an impact at Henkel.   

What you´ll do

• The Senior Customer Account Specialist is responsible for a portfolio of retail customer accounts, is the voice of the customer within the Henkel Supply Chain and is a subject matter expert within the order-to-cash process.
• Assist in the implementation of customer specific supply chain initiatives that create value for both the customer and for Henkel.
• Must be able to challenge the status quo, root cause issues and bring solutions that help make the value chain more efficient.
• Influence customer and department KPI’s and goals, while driving continuous improvement with a growth mindset.
• Analyze customer service levels, in-stocks and on-time customer metric and develop action plans to achieve or improve key performance indicators.
• Review and make recommendations regarding customer data, order size, order frequency, and customer penalties, look for trends and opportunities to improve results.

What makes you a good fit

• Ability to turn data into insights and present/communicate results effectively.
• Collaborate with others and be able to work in a fast-paced team environment.
• Capable of root cause analysis, challenging the status quo and bringing solutions to the table.
• Highly motivated self-starter with a growth mindset.
• Knowledge of supply chain and order-to-cash in a consumer products or related industry preferred with a strong customer focus.
• 2 years experience in customer service, sales or supply chain and a Bachelor’s Degree desired..
• Proficient in Microsoft Office (Excel, Word, Power Point), Power BI, SAP experience preferred

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1 
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program 
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement 
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships 
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $60,000.00 - $80,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.