What are the responsibilities and job description for the Insurance Customer Service Representative - Growing Agency position at Hendrix & Smyth Insurance Llc?
Customer Service Representative
Hendrix & Smyth Insurance, LLC
Proudly representing Allstate
Proudly representing Allstate
Location: Pelham, Alabama
Schedule: Monday–Friday, 8:00 AM–5:00 PM (one-hour lunch break)
Pay: $15–$18 per hour, plus performance-based bonuses
Schedule: Monday–Friday, 8:00 AM–5:00 PM (one-hour lunch break)
Pay: $15–$18 per hour, plus performance-based bonuses
About Us
Hendrix & Smyth Insurance, LLC is a growing Allstate insurance agency in Pelham, Alabama. We're looking for a friendly, dependable, and motivated customer service representative to join our team.
We believe in taking care of our customers and our employees. We're looking for someone who enjoys helping people, building relationships, and being part of a team that rewards hard work and great customer service.
Responsibilities
- Assist customers with insurance questions, billing, payments, and policy changes.
- Help with renewals, claims questions, and general insurance needs.
- Build lasting customer relationships.
- Identify opportunities to help customers with additional insurance needs.
- Encourage satisfied customers to leave Google reviews.
- Identify and generate referral opportunities for the agency.
- Maintain accurate customer records and follow up on outstanding requests.
Compensation & Benefits
- $15–$18 per hour, depending on experience.
- Additional bonuses for Google reviews and qualified referral opportunities.
- Health insurance.
- SEP IRA retirement plan.
- Paid vacation days.
- Agency-paid insurance licensing costs once employed.
- Opportunities for professional development and career growth.
What We're Looking For
- Positive attitude and strong communication skills.
- Dependability, organization, and attention to detail.
- Someone who enjoys helping people and working as part of a team.
- Insurance or customer service experience preferred, but not required.
- Willingness to obtain an insurance license and grow with the agency.
How to Apply
Interested candidates should email their resume to:
ghendrix2@allstate.com
Please include "Customer Service Representative Application" in the subject line.
We look forward to hearing from you!
Salary : $15 - $18