Concessions Supervisor

Hendricks Live! Inc. is looking to hire a Concessions Supervisor in Plainfield, Indiana. We are seeking someone who can thrive in a fast-paced environment and deliver 5-star customer service. You will supervise our concessions team and oversee bars for rental events. This is a unique opportunity to join a prominent regional arts organization and contribute to the patron-facing functions that will ensure its success.  

Responsibilities

• Ensuring all aspects of concession services are carried out efficiently, meeting or exceeding guest expectations.
• Coordinating with team members, vendors, and other departments to deliver high-quality five-star service.
• Maintaining inventory of all equipment and products. Assist with ordering products and scheduling equipment maintenance and upkeep. Keeping detailed records of all vendor contacts and vendor logins.
• Maintaining a high level of professional and friendly customer service.
• Resolving guest complaints and issues promptly and ensuring guest satisfaction.
• Overseeing the cleanliness and maintenance of facilities and equipment to adhere to health and safety regulations.
• Meeting and selling bar services for rental clients.
• Maintaining and scheduling all staff for concessions and rental events.
• Conducting quality checks and implementing improvements to concessions and bar services.
• Preparing detailed reports on concessions operations and guest feedback for management review.
• Responsible for working with the performer on selling merchandise. Assisting with setting up the group and scheduling a seller, if needed.
• Creating contracts and invoices for rental clients.
• Ensuring timely payment from rental clients.
• Assist in hiring and training new staff members and providing guidance to existing staff on hospitality standards and procedures. Ensuring all shifts are covered appropriately for each event.
• Knowledge of applicable laws and regulations.
• Knowledge of mixology for traditional and creative cocktails. Understanding unique flavor pairings.
• Ability to enforce policies regarding the consumption of alcohol and the ability to cut someone off from alcohol consumption, if required.
• Physical ability to stand or walk for long periods of time.
• Oversee POS systems for accurate order processing and credit card handling.
• Collaborate with management on budgeting and operational improvements. 

Qualifications

• High school diploma or GED. 
• Minimum of 2 years of experience in a supervisory position in food & beverage, hospitality, sales, or related field.
• Experience using point of sale systems. Toast Point of Sale preferred.
• Food & Beverage knowledge, concessions/menu item knowledge, type of services provided, equipment, and logistical knowledge.
• Effective time management and organization. 
• Ability to work swiftly in a timely and efficient manner. 
• Ability to effectively communicate with all people, including board members, artists, performers, co-workers, vendors, and attendees. 
• Ability to respond to high-stress circumstances with courtesy and care. 
• Ability to accept constructive coaching. 
• Ability to stay calm in stressful environments. 
• Ability to lift up to 75 lbs. 
• Work well in a team environment and team collaboration. 
• Visual ability to read package labels for expiration dates and preparation/storage instructions. 
• Hearing ability to receive orders from guests. 
• Exemplify 5-star customer service in all work efforts. 

Licensure: 

A valid bar-tending license for the state of Indiana is required for this position. 

• Paid training provided to employees who need to obtain this license. 
• Candidates who already have a valid license are preferred. 
• Valid driver’s license required. 

Working Conditions: 

• Schedule will change from week to week.
• Work is part-time with varied hours, including nights and weekends, and holidays.
• Work is performed in a theater/stage environment, with some work performed in other locations, including outdoor venues and event spaces. 

Please send a cover letter and resume to careers@hendrickslive.org by Friday, January 23, 2026.