Branch Manager

COMPANY SUMMARY:  

For more than a century, Hendricks County Bank and Trust Company has been committed to advancing the aspirations and accomplishments of people who live, work, and do business in Hendricks County. Since the day we opened our doors, we have sustained that local focus. Our bank’s efforts and resources have always supported and strengthened the communities we call home. We treat our customers like neighbors because that is exactly who they are. That means we always address the needs of our customers quickly. 

Our mission at Hendricks County Bank and Trust is to promote economic prosperity - improving the quality of life in the community we serve.  We will do this by providing quality banking services in a professional manner with employees who are empowered to recognize and respond to the needs of our customers.

POSITION SUMMARY:

The Branch Manager ensures customer service standards are met and surpassed daily. The Branch Manager also sets the tone of the branch and is responsible for creating a positive team attitude and a friendly work environment. The Branch Manager is responsible for ensuring that all banking center policies and procedures are followed, and that bank security has not been compromised in any way.

SPECIFIC DUTIES:       

• Ensure that all bank policies, procedures, and security measures are followed.
• Ensure that the branch maintains a high level of customer service and that customer complaints are elevated and addressed in a timely manner.
• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Plan, direct, or coordinate the activities of workers in the bank branch. Employee management will include interviewing, training, scheduling, managing timecards, motivating, delivering disciplinary actions, and conducting performance reviews.
• Oversee the flow of cash or financial instruments. 
• Participate in sales development activities.
• Examine, evaluate, and process credit card and consumer loan applications. Process mortgage and commercial loans in collaboration with the Loan Officer.
• Prepare internal operational reports as assigned for management analysis.
• Participate in community meetings and events.
• Serve as back-up to the customer service representatives when needed. Duties include, but are not limited to, having a cash drawer, wire transfers, opening new accounts, scanning work, balancing ATM, coin counter and vault.
• Always maintain professional and orderly appearance of branch (inside and out).
• Other duties as assigned.

QUALIFICATIONS:

Supervisory Responsibilities

• This position is responsible for supervising two to three full-time customer service representatives and will collaborate with one full-time loan officer.

Education

• Bachelor’s degree is preferred but equivalent experience will be considered in lieu of a degree.

Skills/Experience

• Minimum of 3 years’ relevant and transferrable sales and/or customer service experience.
• Previous banking experience preferred.
• Experience with supervising a team preferred.
• Proficient using various computer and banking software.
• A high level of attention to detail and organization is critical to this position.
• Superior customer service.
• Maintain a high level of confidentiality and protect the privacy of employees and customers.

Travel/Work Hours

• Office Hours:
  • 8am – 5pm: Monday-Thursday
  • 8am – 6pm: Friday
  • 8am – 12pm: Saturday
• Branch staff rotates Saturdays (with one additional day given off the week of the Saturday shift)
• Occasional travel to other branch locations within Hendricks County to provide assistance, attend meetings, and training sessions as required.

PHYSICAL DEMANDS:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Physical requirements are relatively light and those typically met in a normal office environment.
• Must be able to sit and stand for long periods of time.
• Occasionally may need to lift up to 25 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Traditional office setting.
• Must interact with others often, multi-task, and will experience frequent interruptions.

COMPANY BENEFITS:

Full-time employees enjoy a competitive benefit package. Benefits include medical, health savings account, dental, vision, 401(k), ESOP, paid vacation, personal, sick, and holidays, life insurance, short-term and long-term disability, and more.

EQUAL OPPORTUNITY EMPLOYER: 

Hendricks County Bank and Trust Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

LEARN MORE: Visit https://www.hendrickscountybank.com/ to learn more about our company!